Petroleum Engineer, Customer Success & Adoption

ComboCurve; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

ComboCurve, a cloud-based software for oil and gas, is seeking a Petroleum Engineer to join the Customer Experience team in Texas. You will guide customers through onboarding, adoption, and value realization, leveraging reservoir engineering knowledge to maximize software value.

Travel to on-site engagements is expected. You will consult on A&D evaluations, PDP forecasting, and economic modeling, advocate for customers, and collaborate with Product and Sales to improve the experience.

Qualifications

• 1–4 years of reservoir engineering experience.
• Familiar with reservoir engineering workflows including A&D evaluations, PDP Forecasting, upside forecasting, and economic evaluations.
• Experience with ARIES, PHDWin, or similar reservoir engineering/economic modeling tools.
• Collaborative, team-oriented mindset with strong communication skills.

Responsibilities

• Drive client retention by promoting product adoption and expanding usage through regular touchpoints.
• Own the consultative journey for an assigned portfolio of customers.
• Advise clients on industry best practices, reservoir workflows, and maximizing value with ComboCurve.
• Identify opportunities for growth and account expansion within customer organizations.
• Develop, execute, and maintain strategic success plans for each customer.
• Act as a trusted advisor and contribute to content and discussions in the oil and gas industry.
• Be the source of truth for customer base: technical workflows, business objectives, and account strategy.
• Drive adoption by aligning ComboCurve solutions with evolving needs and goals.
• Support inquiries through established processes and ensure timely resolutions.
• Provide strategic feedback to Product, Sales, and Leadership to improve the customer experience.
• Travel intermittently for on-site engagements and trade shows.

Skills

Reservoir Engineering

Cross-functional collaboration

Analytical thinking

Technical communications

Tools

ARIES

PHDWin

Job description

ComboCurve, a cloud-based software for oil and gas, is seeking a Petroleum Engineer to join the Customer Experience team in Texas. You will guide customers through onboarding, adoption, and value realization, leveraging reservoir engineering knowledge to maximize software value.

Travel to on-site engagements is expected. You will consult on A&D evaluations, PDP forecasting, and economic modeling, advocate for customers, and collaborate with Product and Sales to improve the experience.