Pet Wellness Front Desk Lead

Gasow Vet; Birmingham (MI); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Gasow Veterinary Hospital in Birmingham, Michigan, seeks a dedicated receptionist to join our AAHA-accredited practice. You will be the friendly face coordinating appointments, processing payments, and guiding clients on preventive care for their pets.

We value teamwork, clear communication, and compassionate client service. The role requires flexibility, including weekends, with a supportive network and ongoing development opportunities in a thriving small-animal hospital.

Qualifications

• Excellent customer service and genuine care for animals.
• Strong communication and the ability to handle stressful situations.
• High level of organization and multitasking in a fast-paced environment.
• Collaborative, team-first mindset and ability to work independently.
• Experience with veterinary software preferred.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointments, and handle transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services.
• Embody Compassion and Empathy: provide a calming, respectful presence for clients and their pets.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software

Tools

Veterinary software

Job description

Gasow Veterinary Hospital in Birmingham, Michigan, seeks a dedicated receptionist to join our AAHA-accredited practice. You will be the friendly face coordinating appointments, processing payments, and guiding clients on preventive care for their pets.

We value teamwork, clear communication, and compassionate client service. The role requires flexibility, including weekends, with a supportive network and ongoing development opportunities in a thriving small-animal hospital.