Pet Store Team Lead - Customer Experience & Ops

Tractor Supply Company; Raeford (NC); On-site; USD 42,000 - 55,000; Full time

Job summary

Tractor Supply Company’s Petsense division seeks a Team Lead to support Store Manager and Assistant Store Manager in achieving operational, sales and merchandising goals. The role emphasizes exceptional customer service, safety, and training of Team Members, including care for live animals and adherence to policies.

Ideal candidates bring retail and supervisory experience, strong communication skills, and basic computer proficiency to manage daily tasks, customer interactions, and team

Qualifications

• Retail experience and supervisory background preferred.
• Must be able to read, write and count accurately.
• Strong customer service and interpersonal skills desirable.

Responsibilities

• Assist Store Manager and Assistant Store Manager with execution of operational, sales and merchandising objectives.
• Promote a safe and productive work environment and train Team Members on policies/procedures.
• Handle live animals and ensure proper care and sanitation of holding areas.

Skills

Retail experience

Supervisory experience

Customer service

Education

High school diploma or equivalent

Tools

POS system

Job description

Tractor Supply Company’s Petsense division seeks a Team Lead to support Store Manager and Assistant Store Manager in achieving operational, sales and merchandising goals. The role emphasizes exceptional customer service, safety, and training of Team Members, including care for live animals and adherence to policies.

Ideal candidates bring retail and supervisory experience, strong communication skills, and basic computer proficiency to manage daily tasks, customer interactions, and team