Pet Store Manager - Lead, Grow & Delight Pet Parents

Chuck & Don's Pet Food & Supplies; Wichita (KS); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA

Life Insurance

Disability Insurance

Pet Insurance Discount

Paid Time Off

Parental Leave

401(k)

Employee Assistance

Employee Discounts

Bonus Program

Growth Opportunities

Job summary

Chuck & Don's Pet Food & Supplies in Wichita, KS seeks a Store Manager to lead a team, drive sales, and deliver exceptional customer service. You will manage daily operations, scheduling, merchandising, and inventory while upholding the company’s standard of pet wellness and community engagement.

The role requires retail management experience, a passion for pets, and strong communication skills, with flexibility for evenings and weekends. Competitive benefits and growth opportunities are offered.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• Must be 18 years or older.
• Passion for extraordinary customer service and the well-being of pets.
• Minimum 2 years of professional retail sales experience.
• Minimum 2 year of professional managerial experience.
• Budget and P&L management experience preferred.
• Demonstrated ability to meet sales targets.
• Excellent communication skills—both verbal and written.
• Flexible schedule including evenings and weekends.
• Time management and organizational skills.

Responsibilities

• Trains, motivates, and supervises store staff, providing guidance, feedback, and support to foster a positive work environment.
• Creates and implements strategies to drive sales growth and achieve store targets.
• Creates and maintains scheduling for store team members.
• Exercises discretionary authority, prepares reports, and holds self and team accountable for performance measures and execution of organizational initiatives.
• Creates an environment of kindness and empathy towards pets and pet parents.
• Consistently communicates our commitment to holistic pet wellness.
• Ensures that the store maintains excellent customer service standards, addressing customer inquiries, concerns, and complaints promptly and professionally.
• Manages day-to-day store operations, including opening and closing procedures, cash handling, and banking.
• Executes merchandising strategies to optimize product displays and maximize sales.
• Shares product knowledge and suggestions to fit customer needs and promote pet health.
• Performs front-end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.
• Oversees all aspects of inventory such as merchandise replenishment, inventory, adjustments, weekly cycle counts, store transfers, RTVs, and shipment processing.
• Represents the company professionally in interactions with customers, suppliers, and other stakeholders.
• Organizes special store events and promotions in store and drives initiatives to enhance customer loyalty, retention, and satisfaction.
• Maintains cleanliness, organization, and safety standards within the store environment.
• Stays informed about industry trends, competitor activities, and market developments to remain competitive in the retail landscape.
• All other assigned duties by any member of the Retail Management Team.

Skills

Retail management

Sales targets

Budget and P&L

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Job description

Chuck & Don's Pet Food & Supplies in Wichita, KS seeks a Store Manager to lead a team, drive sales, and deliver exceptional customer service. You will manage daily operations, scheduling, merchandising, and inventory while upholding the company’s standard of pet wellness and community engagement.

The role requires retail management experience, a passion for pets, and strong communication skills, with flexibility for evenings and weekends. Competitive benefits and growth opportunities are offered.