Pet Store Assistant Manager - Customer Experience Leader

Pet-Supermarket; Decatur (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Pet-Supermarket in Decatur, GA is seeking an Assistant Store Manager to partner with the Store Manager in coaching the store team to deliver an exceptional shopping experience for pets and their customers. You will help communicate the company vision and priorities, drive sales, maintain animal welfare, and ensure adherence to brand standards and operational policies to meet sales goals.

This role requires flexible scheduling, strong leadership, and a commitment to safety and teamwork.

Qualifications

• Minimum 2 years in a retail management role.
• Enjoy working with and around animals.
• College degree an asset.

Responsibilities

• Assist in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs and other store performance goals.
• Regularly monitor customer service and selling models within their store to ensure all staff interact with customers in a professional manner; resolve all customer complaints. Directing work as needed.
• Celebrating and recognizing the team’s efforts and accomplishments.
• Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself appropriately when communicating verbally, in writing, or by email.

Skills

Retail management experience

Customer service leadership

Team leadership

Communication skills

Education

College degree (asset)

Job description

Pet-Supermarket in Decatur, GA is seeking an Assistant Store Manager to partner with the Store Manager in coaching the store team to deliver an exceptional shopping experience for pets and their customers. You will help communicate the company vision and priorities, drive sales, maintain animal welfare, and ensure adherence to brand standards and operational policies to meet sales goals.

This role requires flexible scheduling, strong leadership, and a commitment to safety and teamwork.