Pet Retail Experience Lead - Customer Service & Growth

PetSmart; Millville (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability; ability to work evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports development.
• Leads and directs associates when acting as Leader on Duty.
• Promotes store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
• Responsible for pet parent experience over the phone, in person or online.
• Back up to operate POS and handle cash transactions.
• Maintains store standards and a culture of empowerment with policies and procedures.
• Assists and works in other departments as required.

Skills

Retail leadership

Customer service

Communication skills

Computer proficiency

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.