Pet Resource Specialist

Maui Humane Society; Wailuku (HI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision benefits

401K with match

Student loan forgiveness eligibility

Job summary

Maui Humane Society is seeking a Pet Resources Specialist to be the primary point of contact for walk-ins, support shelter inquiries, and provide community services with compassionate customer care. You will lead difficult conversations daily while maintaining a respectful, non-judgmental approach.

The role includes data entry, animal intake coordination, and high-volume scheduling, with training and ongoing support. Benefits and growth opportunities are offered.

Qualifications

• Experience in customer service and working with the public.
• High comfort in interacting with animals.
• Ability to use shelter software and multiple computer programs.

Responsibilities

• Provide a positive community experience in all transactions.
• Process data and payments in shelter software.
• Intake animals being surrendered, including euthanasia.
• Document animal behavior and transport animals throughout the shelter.
• Schedule high-volume surgery intake.
• Prepare animals for cremation.

Skills

Customer service

Animal handling

Data entry

Multitasking

Tools

PetPoint software

Job description

Maui Humane Society is an open-admissions animal shelter for cats, dogs, rabbits, guinea pigs, turtles, and other animals. We provide veterinary and routine care and help surrendered animals find a new home. We also provide humane law enforcement services, education and outreach, programs to retain pets in their families, and low-cost spay and neuter surgeries. Our team is resilient, compassionate to animals, creative problem-solvers, and dedicated to do what it takes to get the job done.

We're excited to welcome you as our next Pet Resources Specialist. In this role you will be the primary point of contact for all walk-ins, support all shelter inquiries, and provide a range of services to the community. You will need to exhibit strong customer service skills without judgement and will be leading difficult conversations with highly emotional people daily.

What you'll be doing (with a team and training):

• Providing a positive community experience in all transactions
• Processing data and payments in our shelter software
• Intaking animals being surrendered - including for euthanasia
• Document animal behavior and transporting animals throughout the shelter
• High volume surgery scheduling and intake
• Preparing animals for cremation

To be successful in this role you'll need to have (minimum qualifications):

• Strong customer service communication skills - externally and internally
• High comfort in interacting with animals
• Ability to use multiple computer programs efficiently

We'd love it if you already had (desired qualifications):

• Experience in animal welfare
• Experience with shelter software (PetPoint preferred)

• Animal handling experience especially in a professional setting (boarding, grooming, vet)
• Medical office experience
• Social services experience

What you can expect from us:

• Regular supportive feedback
• Career growth
• Training in animal welfare
• A comprehensive compensation package including:
  • Medical benefits at no cost to you
  • Dental & Vision benefits at low cost
  • FSA
  • 401K with match
  • Student loan forgiveness eligibility
  • Performance pay raises

Maui Humane Society does perform a background check on all applicants receiving an offer.