Animal Adoptions Counselor

Maui Humane Society; Wailuku (HI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits at no cost to you

Dental & Vision benefits at low cost

FSA

401K with match

Student loan forgiveness eligibility

Performance pay raises

Job summary

Maui Humane Society is an open-air animal shelter serving cats, dogs, rabbits, and other animals. The Adoptions Counselor role coordinates the seamless transition of animals from shelter to forever homes, with training and team support.

You will match animals with families, enhance the adoption experience, and handle data and payments in shelter software while offering post-adoption resources.

Qualifications

• Strong customer service communication skills.
• Comfort interacting with animals.
• Ability to use multiple computer programs efficiently.

Responsibilities

• Matchmaking shelter animals with homes.
• Provide a positive community experience before, during and after the adoption process.
• Process data and payments in our shelter software.
• As needed, provide follow-up support and resources to adopters.

Skills

Customer service

Animal interaction

Data entry

Tools

PetPoint

Job description

Maui Humane Society is an open-air animal shelter for cats, dogs, rabbits, guinea pigs, turtles, and other animals. We provide veterinary and routine care and help surrendered animals find a new home. We also provide humane law enforcement services, education and outreach, programs to retain pets in their families, and low-cost spay and neuter surgeries. Our team is resilient, compassionate to animals, creative problem-solvers, and dedicated to do what it takes to get the job done.

We're excited to welcome you as our next Adoptions Counselor. In this role you will coordinate the seamless transition of animals from the shelter to their forever homes.

What you'll be doing (with a team and training):

• Matchmaking shelter animals with homes
• Providing a positive community experience before, during and after the adoption process
• Processing data and payments in our shelter software
• As needed providing follow up support and resources to adopters

To be successful in this role you'll need to have (minimum qualifications):

• Strong customer service communication skills - externally and internally
• High comfort in interacting with animals
• Ability to use multiple computer programs efficiently

We'd love it if you already had (desired qualifications):

• Experience in animal welfare
• Experience with shelter software (PetPoint preferred)

What you can expect from us:

• Regular supportive feedback
• Career growth
• Training in animal welfare
• A comprehensive compensation package including:
  • Medical benefits at no cost to you
  • Dental & Vision benefits at low cost
  • FSA
  • 401K with match
  • Student loan forgiveness eligibility
  • Performance pay raises