Pet Resource Center Lead — Pet Support & Food Bank

Seattle Humane; Bellevue (WA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Full health and wellness coverage

Generous paid time off starting at three weeks

Employer matching retirement plan

Personal pet allowance

Employee sabbaticals

Discounts on services

Job summary

A community resource center for pets in Bellevue, WA is seeking a Pet Resource Center Coordinator. This role involves triaging inquiries, managing grant funds, and collaborating with internal teams to support pet retention and services. Ideal candidates will have strong communication skills, customer service experience, and the ability to manage complex situations. The position offers competitive benefits and the opportunity to work closely with animals in need.

Qualifications

• Must have experience handling escalated clients and complex situations.
• Requires the ability to lift and carry at least 50 pounds.

Responsibilities

• Triages incoming pet help inquiries and refers clients to services.
• Supports pet retention through disbursement of grant funds and resources.
• Collaborates with teams to provide ongoing support.

Skills

Excellent oral and written communication skills

Customer service experience

Problem-solving skills

Attention to detail

Ability to work in a team

Education

Experience training and supervising volunteers

Basic knowledge of animal health, behavior and nutrition

Tools

Computer databases and Microsoft Office (Word, Excel)

Manual pallet jacks and electric pallet stackers

Job description

A community resource center for pets in Bellevue, WA is seeking a Pet Resource Center Coordinator. This role involves triaging inquiries, managing grant funds, and collaborating with internal teams to support pet retention and services. Ideal candidates will have strong communication skills, customer service experience, and the ability to manage complex situations. The position offers competitive benefits and the opportunity to work closely with animals in need.