Pet Resource Counselor: Adoptions, Outreach & Support

Blue Ridge Humane Society; Mills River (NC); On-site; USD 24,108 - 27,896; Full time

Job summary

Blue Ridge Humane Society is seeking a Pet Resource Counselor to support adopters, owners, and community members. The role rotates among the Adoption Center, SNIP, giveaways, and fieldwork, ensuring seamless support for adoption and outreach services.

Responsibilities include counseling adopters, processing adoptions, assisting with rehoming and veterinary aid, and responding to helpline inquiries. Strong customer service, multitasking, and humane handling knowledge are essential.

Qualifications

• Experience in customer service, social services, animal welfare, or related field preferred.
• Knowledge of animal handling and restraint techniques.
• Strong organizational and communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Counsel adopters and process adoptions.
• Assist with rehoming, veterinary aid, and spay/neuter access.
• Respond to helpline inquiries and community requests.
• Represent BRHS at events and outreach activities.
• Coordinate front desk operations and maintain records.
• Collaborate with volunteers to provide animal care and enrichment.

Skills

Customer service

Multitasking

Problem solving

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Blue Ridge Humane Society is seeking a Pet Resource Counselor to support adopters, owners, and community members. The role rotates among the Adoption Center, SNIP, giveaways, and fieldwork, ensuring seamless support for adoption and outreach services.

Responsibilities include counseling adopters, processing adoptions, assisting with rehoming and veterinary aid, and responding to helpline inquiries. Strong customer service, multitasking, and humane handling knowledge are essential.