Pet Care Center Assistant Manager — Lead & Elevate Service

Petco Animal Supplies, Inc.; Bonney Lake (WA); On-site; USD 73,068,000 - 113,184,000; Full time

Job summary

Petco Animal Supplies, Inc. in Bonney Lake, WA is seeking an Assistant Manager to help run a high-performing Pet Care Center. You’ll lead partners, care for pets, and deliver exceptional customer experiences on the sales floor.

As a trusted leader, you’ll step in during the General Manager’s absence, coach teammates, drive daily operations, and ensure strong performance and engagement across the team. Join a purpose-driven, inclusive culture at Petco.

Qualifications

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Responsibilities

• Uphold Petco’s animal care standards and ensure safety of all animals.
• Lead store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and development of store partners.
• Provide coaching, feedback, and recognition to strengthen performance.
• Maintain a clean, organized store reflecting Petco’s brand.
• Drive sales, service, and operational goals from the floor.
• Monitor store performance and share results with the General Manager.
• Assist with inventory control, merchandising, and promotional events.
• Step into leadership in the General Manager’s absence.
• Resolve escalated customer concerns quickly and professionally.

Skills

Retail leadership

Team motivation

Customer service

Communication

POS systems

Pet care knowledge

Tools

POS software

Job description

Petco Animal Supplies, Inc. in Bonney Lake, WA is seeking an Assistant Manager to help run a high-performing Pet Care Center. You’ll lead partners, care for pets, and deliver exceptional customer experiences on the sales floor.

As a trusted leader, you’ll step in during the General Manager’s absence, coach teammates, drive daily operations, and ensure strong performance and engagement across the team. Join a purpose-driven, inclusive culture at Petco.