Pet Resort Guest Service Representative

K9 Resorts Luxury Pet Hotel; North Olmsted (OH); On-site; USD 28,000 - 46,000; Full time

Job summary

Join K9 Resorts Luxury Pet Hotel as a Pet Resort Guest Service Representative, where you will provide excellent customer service to pet owners while managing check-ins and ensuring the well-being of pets. This entry-level role offers opportunities for growth within a recognized pet care franchise that values teamwork and positive experiences for clients.

Benefits

Employee discounts

Flexible schedule

Qualifications

• Ability to lift at least 20 lbs.
• Flexibility for weekends and holidays required.
• Comfortable interacting with customers.

Responsibilities

• Greet customers and perform check-in/check-out procedures.
• Ensure proper placement of pets and perform body checks.
• Provide tours and manage inquiries.

Skills

Salesmanship

Outgoing personality

Positive attitude

Enthusiastic demeanor

Education

High school diploma or equivalent

Job description

Join to apply for the Pet Resort Guest Service Representative role at K9 Resorts Luxury Pet Hotel

1 day ago Be among the first 25 applicants

Join to apply for the Pet Resort Guest Service Representative role at K9 Resorts Luxury Pet Hotel

Get AI-powered advice on this job and more exclusive features.

Benefits:

• Employee discounts
• Flexible schedule
  
  
  

Role: Pet Resort Guest Service Representative

Job Summary:

As a Pet Resort Guest Service Representative at K9 Resorts of North Olmsted, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Pet Resort Guest Service Representative Responsibilities:

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Perform tasks as requested by management, including:
• Sanitation of the lobby, boarding, and daycare accommodations.
• Monitoring daycare.
• Bathing dogs.
  
  

Pet Resort Guest Service Representative Qualifications:

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship personality and comfort.
• Outgoing, positive, and enthusiastic personality.
  
  
  

Company Overview:

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.

Apply now! We look forward to meeting you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at K9 Resorts Luxury Pet Hotel by 2x

Get notified about new Guest Service Representative jobs in North Olmsted, OH.

Guest Services Representative at South Park Mall

Customer Service Representative - State Farm Agent Team Member

Front Desk Agent04/28/2025 - Front Office

Front Desk Agent - Metropolitan at the 9 Hotel

Future Opening: Customer Service Representative - State Farm Agent Team Member

North Ridgeville, OH $28,000.00-$46,000.00 4 months ago

Customer Service Representative - Medina

Overnight Customer Service Representative

Customer Service Representative - Cleveland, OH

Cleveland, OH $55,000.00-$65,000.00 2 days ago

Part-Time 2nd Shift Customer Service Representative

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.