Pet Resort Guest Experience & Sales Advisor

Luxury Pet Hotel Investment; Sterling (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Health, dental, and vision benefits

Flexible scheduling

Training & development programs

Employee discounts

Job summary

LPHI | K9 Resorts in Sterling, VA seeks a Full-Time Customer Service Representative to drive guest experience and sales at the front desk.

As the face of our brand, you will handle phone, in-person, and email inquiries, upsell services, and support operations to ensure top-tier care for every guest and their pet.

Weekend and holiday availability are required, and you will join a team focused on service excellence and community outreach.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Ability to upsell services and convert inquiries into reservations.
• Excellent communication and interpersonal skills.

Responsibilities

• As CSR, drive guest experience and business growth at the front desk.
• Handle phone, in-person, and email interactions with 5-star service.
• Lead tours and showcase luxury facilities to guests.
• Document bookings, preferences, and scheduling accurately.
• Support care operations and ensure smooth resort operations.

Skills

Customer service

Sales

Communication

Multitasking

Tech-savvy

Tools

POS systems

Scheduling software

Microsoft Office

Job description

LPHI | K9 Resorts in Sterling, VA seeks a Full-Time Customer Service Representative to drive guest experience and sales at the front desk.

As the face of our brand, you will handle phone, in-person, and email inquiries, upsell services, and support operations to ensure top-tier care for every guest and their pet.

Weekend and holiday availability are required, and you will join a team focused on service excellence and community outreach.