Pet Resort General Manager: Lead Operations & Guest Experience

Destination Pet, LLC; Melrose Park (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Quarterly bonus

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Short- & Long-Term Disability

401(k) with company match

Paid Time Off

Discounts on Destination Pet services

Career growth opportunities

Collaborative culture

Job summary

Destination Pet LLC in Wisconsin is seeking a General Manager for our A Touch of Class Pet Resort. You will lead day-to-day operations, drive business performance, develop a high-performing team, ensure exceptional pet care and guest experiences, and partner with Destination Pet support teams to maintain a safe, welcoming environment.

The role emphasizes strong leadership, operational excellence, budgeting, payroll control, inventory management, and community engagement.

Qualifications

• Experience leading teams and driving performance.
• Ability to recruit, onboard, coach and retain staff.
• Strong business and operational mindset with budgeting experience.

Responsibilities

• Lead daily operations with a focus on safety, cleanliness, and guest experience.
• Recruit, onboard, coach, and develop a high-performing team.
• Create schedules balancing service with labor budgets.
• Manage payroll, labor costs, and staffing levels.
• Drive financial performance through budgets and KPIs.
• Oversee inventory, purchasing, and vendor relationships.
• Deliver outstanding customer service and resolve concerns.

Skills

People leader

Coaching

Mentoring

Team development

Operational mindset

Budgeting

Tools

Point-of-sale systems

Computers

Multi-line phone systems

Job description

Destination Pet LLC in Wisconsin is seeking a General Manager for our A Touch of Class Pet Resort. You will lead day-to-day operations, drive business performance, develop a high-performing team, ensure exceptional pet care and guest experiences, and partner with Destination Pet support teams to maintain a safe, welcoming environment.

The role emphasizes strong leadership, operational excellence, budgeting, payroll control, inventory management, and community engagement.