Pet Resort Assistant Manager — Growth, Benefits, DailyPay

Destination Pet; McKinney (TX); Presencial; USD 25.000 - 36.000; Tempo parcial

Benefícios oferecidos por esta vaga

Health Benefits

401K

Discounted Pet Insurance

Pet Care discounts

Generous PTO

Resumo da vaga

Destination Pet in McKinney, TX is seeking an Assistant Manager to lead our Rover Resort team. The role oversees center staff, drives sales, and ensures exceptional guest experiences.

You will coordinate with support teams and manage daily operations to keep a safe, engaging environment for pets and people. We require at least 1 year of management experience in hospitality or retail, strong communication skills, and proficiency with Microsoft Office.

Qualificações

• Associate or BS/BA is a plus.
• Minimum of 1 year management experience preferably in hospitality, service and / or retail environments.
• Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
• Proficiency in computer applications including Microsoft Office Suite and database applications.
• Ability to multi-task with strong time management skills.
• Excellent oral presentation, writing, and analytical skills.
• Strong interpersonal, communication, and motivational skills.
• Must have exceptional strong customer service experience and skills.

Responsabilidades

• Supports the mission, vision, culture and policies of Destination Pet.
• Ensures the delivery of exceptional customer service and salesmanship.
• Collaborates with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.).
• Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
• Manages center staff at the direction of the General Manager– motivate, recruit, hires, trains, promotes, coach/counsel, terminates when necessary.
• Assists with facility compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
• Schedules staff for work assignments, allowing staff to provide outstanding service while maintaining your payroll budget.
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
• Provides customer service and salesmanship.
• Resolves customer complaints.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Shops for miscellaneous supplies as needed.
• Manages the computer system.
• In the absence of the General Manager addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
• Assists General Manager with monitoring financial reports and statistics.
• In the absence of the General Manager, ensures that bank deposits are made when needed.
• Promotes and markets Destination Pet’s programs and services in the surrounding community.
• Ensures that client communication occurs.
• Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
• Serve as the manager onsite when General Manager is not available.
• Ensures that bank deposits are completed as needed.

Descrição da vaga

Destination Pet in McKinney, TX is seeking an Assistant Manager to lead our Rover Resort team. The role oversees center staff, drives sales, and ensures exceptional guest experiences.

You will coordinate with support teams and manage daily operations to keep a safe, engaging environment for pets and people. We require at least 1 year of management experience in hospitality or retail, strong communication skills, and proficiency with Microsoft Office.