Pet Rehab Client Experience Specialist

Alpha Animal Rehabilitation and Fitness; Lebanon (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Alpha Animal Rehabilitation and Fitness in New Jersey is seeking a client-focused team member to welcome pets and their families, answer inquiries, schedule evaluations, and ensure smooth daily operations. You will educate clients about rehabilitation options, manage payments and records, and coordinate care between clients and the rehab team.

The role offers opportunities in community outreach, referrals, and cross-training across rehabilitation disciplines, with comprehensive on-the-job

Responsibilities

• Welcome new and existing clients and their pets with warmth, professionalism, and compassion.
• Answer incoming phone calls, emails, and text messages.
• Schedule new patient evaluations and follow-up appointments.
• Manage appointment confirmations, cancellations, and waitlists.
• Assist with client check-in and check-out.
• Process payments and maintain accurate client records.
• Educate pet parents on our rehabilitation services, treatment plans, pricing, and scheduling options.
• Coordinate communication between clients and the rehabilitation team.
• Help create a welcoming, organized, and positive experience for every family who walks through our doors.
• Contact veterinary hospitals to introduce Alpha Animal Rehabilitation & Fitness.
• Coordinate and schedule Lunch & Learn educational presentations for veterinarians and veterinary staff.
• Build relationships with general practice veterinarians, specialty hospitals, emergency hospitals, trainers, groomers, boarding facilities, rescue organizations, and other pet-related businesses.
• Deliver educational materials and marketing resources.
• Follow up with referral partners.
• Represent Alpha at community events, networking opportunities, and local pet-related functions.
• Help identify new referral and partnership opportunities throughout Northern New Jersey.
• Assist with referral growth initiatives.
• Support social media and community engagement efforts.
• Track outreach activities and referral relationships.
• Help coordinate educational events and promotional campaigns.
• Identify opportunities to increase community awareness of animal rehabilitation.
• Maintain organization throughout the clinic.
• Support therapists with scheduling optimization.
• Coordinate internal meetings and educational events.
• Assist with inventory and general office organization.
• Help ensure the clinic remains welcoming, clean, and prepared throughout the day.
• Support daily operational workflow and team communication.
• Cross-training may include: Assisting therapists with basic patient preparation; Learning common rehabilitation equipment and treatment modalities; Helping maintain treatment areas and equipment; Assisting with patient transitions throughout the clinic; Supporting therapists with non-clinical patient care tasks; Learning the fundamentals of canine rehabilitation, recovery, and therapeutic exercise.
• No previous rehabilitation experience is required—we are happy to train the right candidate.

Job description

Alpha Animal Rehabilitation and Fitness in New Jersey is seeking a client-focused team member to welcome pets and their families, answer inquiries, schedule evaluations, and ensure smooth daily operations. You will educate clients about rehabilitation options, manage payments and records, and coordinate care between clients and the rehab team.

The role offers opportunities in community outreach, referrals, and cross-training across rehabilitation disciplines, with comprehensive on-the-job