Pet Parent Experience Associate

Sploot Veterinary Care; Colorado Springs (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

$20-22/hour

Holiday pay 1.5x

Employee Pet Benefits

Health, Dental, Vision with employer |

401(k) with company match

Paid PTO and parental leave

Sploot-branded scrubs and team events

Job summary

Sploot Veterinary Care is seeking a full-time Pet Parent Experience Associate to join our urgent and general practice teams in Colorado Springs. This onsite role focuses on delivering exceptional client experiences, coordinating schedules, and supporting veterinarians and technicians.

You'll handle the check-in/check-out process, manage daily clinic flow, and help pet parents feel confident and cared for. Flexible shifts include weekends, with 10- or 12-hour options and opportunities for growth.

Qualifications

• Veterinary/animal care or clinic operations experience preferred
• Front-desk/reception responsibilities experience is a plus
• Strong client-focused service mentality required

Responsibilities

• Serve as the first and last point of contact for pet parents, from check-in to check-out
• Create, manage, and maintain the daily clinic schedule
• Collaborate with veterinarians, technicians, and associates to support patient care
• Maintain composure and problem-solve in fast-paced settings
• Communicate clearly and guide pet parents through visits

Skills

Veterinary/Operations Experience

Customer Service Excellence

Schedule & Availability

Job description

Urgent Care + General Practice | No Overnights | Flexible Shifts | Pet Benefits

Sploot Veterinary Care is redefining urgent and primary care for pets, and we’re seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families.

What Makes You A Great Fit

• Veterinary/Operations Experience: Veterinary, animal care, or clinic operations experience preferred, including hands-on work in a veterinary or animal care setting and front-desk/reception responsibilities
• Customer Service Excellence: Demonstrated ability to deliver consistently high-quality, client-centered experiences
• Schedule & Availability: Flexible weekly availability, including weekends, for 10-and 12-hour shifts in an onsite role at a dedicated home clinic, with occasional coverage across multiple clinic locations

What You’ll Do

• Client Support & Coordination: Independently serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out
• Schedule Management: Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency
• Team Collaboration: Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care
• Problem-Solving: Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment
• Clear Communication & Guidance: Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit

The Perks of the Pack

• $20-22/hour, plus 1.5x pay on Sploot-recognized holidays, with opportunities for growth based on performance
• Employee Pet Benefits - free, at-cost, or deep discounts for up to 5 of your own pets
• Health, Dental, and Vision with a generous employer contribution; HSA available
• 401(k) with company match
• Generous PTO, and up to 12 weeks paid parental leave
• Free Sploot-branded FIGS scrubs, snacks, and regular team events

At Sploot, we’re building the future of vet med one clinic, one case, and one team member at a time. Join our team and discover how fun, fulfilling, and supportive a veterinary career can be.

According to Colorado state law, our company practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates. We welcome applications year-round and are committed to maintaining a diverse and inclusive workforce.

#LI-Onsite

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Sploot Veterinary Care’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.