Pet Hospital Operations Leader

PetVet Care Centers; North Carolina; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k) with discretionary contribution

Team member pet discounts

Wellbeing support (Calm app)

CE stipends and career development

Grant Circle relief fund

Local hospital culture backed by a ntn

Job summary

PetVet Care Centers is seeking an experienced General Practice Hospital Manager to lead a high-performing hospital team in North Carolina. You will partner with the Medical Director to drive clinical excellence, client satisfaction, and strong financial performance in a fast-paced environment.

Grounded in the Culture of CARE, you will coach staff, optimize workflows, manage budgets, ensure compliance, and enhance the patient and client experience across the hospital.

Qualifications

• Bachelor’s degree in business, healthcare administration, health sciences, or related field preferred.
• Minimum of five years of practice, healthcare, hospitality, or service-oriented operations. Management experience with at least two years of direct people leadership.
• CVPM or MHA or equivalent certification preferred.
• Proficiency with Microsoft Office Suite and practice management or related business systems.
• Reliability and consistent attendance required.
• Ability to lift and/or move up to 50 pounds.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to stand, walk, bend, reach, and perform physical activities during an 8-hour workday.
• Equivalent combination of education, certification, training, and relevant experience may be considered.

Responsibilities

• Lead hospital support teams and manage labor goals in collaboration with Medical Director and PetVet leadership.
• Drive Culture of CARE and translate priorities into actions at hospital level.
• Attract, onboard, develop, schedule and retain high-performing support staff focusing on patient and client experience.
• Coach and empower team with feedback, recognition and clear expectations; address performance issues.
• Develop team capability and growth opportunities; support career progression.
• Oversee staffing, scheduling, timekeeping, and overtime to ensure efficient workforce management.
• Ensure compliance with hospital policies and procedures and communicate changes clearly.
• Lead daily operations to deliver safe, efficient and collaborative care.
• Oversee client and patient flow, scheduling, and service delivery for a positive experience.
• Monitor client feedback and experience metrics to drive improvements.
• Ensure OSHA compliance and hospital safety programs; maintain records and documentation.
• Champion hospital marketing initiatives and community engagement to grow relationships.
• Oversee hospital environment, inventory, equipment maintenance and facility management.
• Lead hospital team meetings and ensure effective communication within team and with leadership.
• Maintain relationships with Center Support Team and ensure timely completion of admin responsibilities.

Skills

People leadership

Budgeting

Leadership experience

Education

CVPM / MHA

Tools

Microsoft Office

Practice management software

Job description

PetVet Care Centers is seeking an experienced General Practice Hospital Manager to lead a high-performing hospital team in North Carolina. You will partner with the Medical Director to drive clinical excellence, client satisfaction, and strong financial performance in a fast-paced environment.

Grounded in the Culture of CARE, you will coach staff, optimize workflows, manage budgets, ensure compliance, and enhance the patient and client experience across the hospital.