Pet Groomer & Salon Trainer

PetSmart; Englewood (CO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Pet Groomer & Salon Trainer to join their dynamic team. In this role, you will provide exceptional service to pet parents while leading and developing a high-performing salon team. You will be responsible for delivering professional grooming services and ensuring a positive experience for both pets and their owners. This position offers full-time hours with various benefits, including health coverage and career development opportunities. If you love pets and want to make a meaningful impact, this is the perfect opportunity for you!

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• At least 2 years grooming experience; may require technical exam.
• Strong communication skills in writing and speaking.
• Ability to stay calm under pressure.

Responsibilities

• Facilitates associate experience and supports development.
• Ensures excellent pet parent interactions and addresses concerns.
• Maintains cleanliness and humane conditions in the grooming area.

Skills

Grooming Experience

Communication Skills

Organizational Skills

Proficiency with Grooming Tools

Computer Applications

Tools

Grooming Tools

Job description

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PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Pet Groomer and Salon Trainer

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:

• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities
  
  

Job Summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the utmost focus on quality and care of pets. The Salon Experience Lead will support the development of bathers and new stylists, guiding them through the entire pet stylist development program.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching, performance reviews, disciplinary actions, and promotions.
• Develops new and existing associates through bather and stylist certification processes.
• Identifies internal candidates for stylist training programs.
• Delegates and verifies completion of daily salon tasks.
• Addresses associate complaints and grievances.
• Recognizes and celebrates associates to promote engagement.

Salon and Overall Store Experience:

• Ensures excellent pet parent interactions over phone, in person, or online, addressing concerns effectively.
• Supports pet parents, answers questions, and recommends wellness solutions based on pet needs.
• Engages with pet parents at checkout to encourage rebooking and promote marketing promotions.
• Uses salon tools to make reservations and follow up on appointments.
• Maintains store standards, ensuring policies and procedures are followed, and fosters a culture of empowerment.
• Performs grooming services including baths, brushes, nails, teeth, and sanitary services according to standards.
• Promotes salon sales and helps meet sales targets and metrics.
• Maintains cleanliness, sanitation, and humane conditions in the grooming area.
• Acts promptly if a sick or injured pet is identified, including transport to vet if necessary.
• Communicates business trends and best practices to the Experience Leader.
• Reports facility or supply needs.
• Recommends and sells services and merchandise.
• Supports other departments as needed. Other duties may be assigned.

Qualifications

• At least 2 years grooming experience; may require technical exam.
• Full-time availability, flexible schedule including evenings, weekends, holidays.
• Proficient with grooming tools, equipment, and products, ensuring safety.
• Proficient in computer applications.
• Strong communication skills in writing and speaking.
• Ability to stay calm under pressure.
• Strong organizational skills and attention to detail and safety.

Supervisory Responsibility

• No direct reports, but supports and guides other associates’ development.
• Provides performance feedback to supervisor.

Physical Demands and Work Environment

• Requires standing, walking, climbing, and using hands; frequent reaching, stooping, kneeling, crouching, talking, hearing; vision for depth perception. Accommodations available for disabilities.
• Must lift/move up to 50 lbs frequently, more than 100 lbs occasionally with team assistance. Exposure to mechanical parts, wet environment, pet hair, moderate to high noise, and live animals.

Do What You Love

Join us to make a meaningful impact daily. Help customers, celebrate pets, and create moments that matter. We value diversity and unique perspectives, united by a passion for pets.

We’re excited you’re interested in joining our team. We look forward to learning your story! Apply Now!