Pet Groomer & Salon Trainer

PetSmart; City of Yonkers (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Pet Groomer & Salon Trainer to join their team. This role focuses on providing exceptional service to pet parents while leading and developing a high-performing team. You will be responsible for training new stylists, ensuring compliance with safety standards, and maintaining a welcoming environment for pets and their owners. With a commitment to the well-being of pets and a supportive workplace culture, this opportunity allows you to make a meaningful impact every day. If you love pets and want to grow your career in a vibrant setting, this is the perfect role for you.

Benefits

Health Benefits (Medical, Dental, Vision)

401k

Tuition Assistance

Paid Time Off

Associate Discounts

Career Pathing

Development Opportunities

Qualifications

• Minimum 2 years grooming experience required.
• Proficiency with grooming tools and safety standards.
• Strong communication skills and organizational abilities.

Responsibilities

• Facilitates associate experience and supports development.
• Ensures positive pet parent interactions and promotes salon sales.
• Maintains cleanliness and humane conditions for pets.

Skills

Grooming Experience

Communication Skills

Organizational Skills

Proficiency with Grooming Tools

Computer Applications

Education

High School Diploma

Tools

Grooming Tools

Job description

Join to apply for the Pet Groomer & Salon Trainer role at PetSmart

Join to apply for the Pet Groomer & Salon Trainer role at PetSmart

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Pet Groomer and Salon Trainer

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:

• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities
  
  

Job Summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the utmost focus on quality and care of pets. The Salon Experience Lead will support the development of bathers and new stylists, guiding them through the entire pet stylist development program.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

• Facilitates the associate experience and supports associate development. This includes training, onboarding, mentoring, coaching, providing feedback in performance reviews, disciplinary actions, and promotions.
• Responsible for developing new and existing associates through bather and/or stylist certification processes.
• Identifies internal candidates for stylist training programs.
• Delegates and verifies completion of daily salon tasks.
• Addresses and manages associate complaints and grievances.
• Recognizes and celebrates associates to boost engagement.
  
  

Salon and Store Experience:

• Ensures positive pet parent interactions over phone, in person, or online, and addresses concerns.
• Greets pet parents, answers questions, and recommends wellness solutions.
• Engages with pet parents during checkout to foster connection and rebooking.
• Promotes marketing promotions and drives salon sales.
• Uses salon tools effectively, including booking systems and call logs.
• Maintains store standards, ensuring compliance with policies and ethical practices.
• Performs full grooming services and standalone services like nail trims, teeth brushing, and sanitary services, following PetSmart standards.
• Supports salon sales growth and productivity targets.
• Maintains cleanliness, sanitation, and humane conditions for all pets.
• Acts promptly on sick or injured pets, including vet transport if needed.
• Communicates with leadership about business trends and best practices.
• Reports facility or supply needs.
• Recommends, informs, and sells services and products.
• Supports other departments as needed; other duties may be assigned.

Qualifications:

• Minimum 2 years grooming experience; may require technical exam.
• Full-time availability; flexible schedule including evenings, weekends, and holidays.
• Proficiency with grooming tools, equipment, and products, adhering to safety standards.
• Proficiency in computer applications.
• Strong communication skills, both written and verbal.
• Ability to perform under pressure and stay composed.
• Excellent organizational skills, attention to detail, and safety awareness.
  
  

Supervisory Responsibility:

• No direct reports; supports and guides other associates' development.
• Provides performance feedback to supervisors.

Physical Demands and Work Environment:

• Requires standing, walking, ladder climbing, and manual handling. Vision and sensory abilities are essential.
• Frequently lift/move up to 50 lbs; occasionally over 100 lbs with team assistance.
• Exposure to mechanical parts, wet environments, pet hair, and moderate noise; handling live animals is common.
  
  

Join us and do what you love!

Make a meaningful impact daily—helping pets and pet parents, creating memorable moments. We value diversity and unique perspectives of our 50,000 associates, united by a passion for pets.

Interested? Apply now!

This summary describes general work levels; actual duties may vary. Benefits are detailed at https://benefits.petsmart.com/us/. PetSmart is an equal opportunity employer, considering all qualified applicants regardless of protected characteristics. Applicants must be over 18 (except where law states otherwise).

Locations like Waterloo, San Francisco, and Los Angeles consider criminal record laws in hiring decisions.

Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Retail

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