Pet ER Experience Specialist

Veterinary Emergency Group (VEG); Orange (CT); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K match

Healthcare benefits

Travel stipend

Student loan repayment

Paid parental leave

Flexible schedules

Referral program

VEG swag

Food in fridge

Descripción de la vacante

Veterinary Emergency Group (VEG) is seeking a Customer Experience Coordinator to define the patient and client journey through service, focus, and proactive communication. This VEGgy role requires warmth, professionalism, and a passion for helping both people and their pets.

As an VEGgy, you’ll oversee all customer interactions, guide families through care options, and collaborate with clinicians to ensure a smooth, compassionate experience from intake to discharge.

Formación

• 2+ years in a customer service role.
• Advanced knowledge in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communicator able to interact positively with anyone.
• Strong multitasker able to thrive amid chaos.
• High emotional intelligence and situational awareness.
• Willing to work in a noisy environment with odors.
• Available to work nights, weekends and holidays.

Responsabilidades

• Greet customers with warmth and urgency in person, by phone or online.
• Oversee all customer communications and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences and say yes to needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues.
• Keep nursing team and doctors updated on customer needs.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting data.
• Follow up after visits to check on pet care and strengthen relationships.
• Capture and celebrate special moments creating lasting connections.

Conocimientos

Customer service

Communication

Organization

Multitasking

Emotional intelligence

Adaptability

Noisy environment tolerance

Schedule flexibility

Herramientas

Practice management software

Descripción del empleo

Veterinary Emergency Group (VEG) is seeking a Customer Experience Coordinator to define the patient and client journey through service, focus, and proactive communication. This VEGgy role requires warmth, professionalism, and a passion for helping both people and their pets.

As an VEGgy, you’ll oversee all customer interactions, guide families through care options, and collaborate with clinicians to ensure a smooth, compassionate experience from intake to discharge.