Pet Customer Support Specialist - Training & Growth

Hardy Paw Inc; Livermore (CA); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Bonuses

Health insurance

Training program

Career growth

Résumé du poste

HardyPaw in Livermore, CA is seeking friendly, dependable Customer Service Representatives to join our growing pet-products team. This role supports customers by phone, email, and live chat, handling questions and order issues with patience and professionalism.

We offer both full-time and part-time positions with flexible schedules, competitive hourly pay, and opportunities for training and growth within a supportive team.

Qualifications

• Six months to one year of customer service experience.
• Strong verbal and written communication skills.
• Friendly, patient, and professional attitude.
• Basic computer and data-entry skills.
• Ability to handle multiple tasks and stay organized.
• Experience with phone, email, or live-chat support is preferred.

Responsabilités

• Answer incoming customer phone calls professionally.
• Respond to customer emails and live-chat messages.
• Help customers resolve questions, concerns, and order issues.
• Place new customer orders and update existing orders.
• Provide product and order information.
• Track orders and assist with shipping-related questions.
• Maintain accurate customer and order records.
• Work with other team members to ensure customer satisfaction.

Connaissances

Customer service

Communication skills

Friendly demeanor

Typing / data entry

Multitasking

Phone / email / chat support

Description du poste

HardyPaw in Livermore, CA is seeking friendly, dependable Customer Service Representatives to join our growing pet-products team. This role supports customers by phone, email, and live chat, handling questions and order issues with patience and professionalism.

We offer both full-time and part-time positions with flexible schedules, competitive hourly pay, and opportunities for training and growth within a supportive team.