Pet Care Technician / Front Desk Associate

Paw Commons Pet Resort; Gilbert (AZ); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading company in pet care as a Pet Care Technician / Front Desk Associate. This dual-role position at Paw Commons Pet Resort involves ensuring the health and satisfaction of pets while managing front desk operations. Ideal candidates will have animal care experience and strong customer service skills, with responsibilities ranging from pet health monitoring to administrative support. Full-time and part-time positions are available with competitive pay and opportunities for professional development.

Benefits

Medical/Dental/Vision benefits for full-time employees

401K and PTO eligibility for full-time employees

Eligibility for employee tips and performance incentives

Qualifications

• Previous experience in animal care or customer service preferred.
• Ability to lift up to 50 lbs and work under noisy conditions.
• Certifications like Fear Free or Pet First Aid/CPR are a plus.

Responsibilities

• Administer feedings and medications to pets per veterinary guidelines.
• Manage client check-ins and provide updates on pet health.
• Maintain cleanliness in daycare and animal enclosures.

Skills

Customer service orientation

Organizational skills

Fluency in English

Education

High school diploma or GED recommended

Tools

Microsoft platforms (Outlook, Excel, Teams)

Gingr software

Job description

Pet Care Technician / Front Desk Associate

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Pet Care Technician / Front Desk Associate

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Paw Commons Pet Resort provided pay range

This range is provided by Paw Commons Pet Resort. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $21.00/hr

Reports To: General Manager, Assistant Managers, Pet Care Managers, Front Desk Managers

Partners: Location Management, Grooming & Training Teams

Location: Paw Commons Gilbert

Summary:

The Pet Care Technician / Front Desk Associate ensures the health, safety, and satisfaction of pets and clients at Paw Commons Pet Resort. This dual-role position combines animal care expertise with front desk operations, including client communication, facility maintenance, and administrative support. The role collaborates across departments to uphold service excellence, operational efficiency, and adherence to safety protocols.

Qualifications:

Experience:

• Prior experience in animal care, customer service, or hospitality preferred.
• Familiarity with pet health monitoring, feeding schedules, and basic medical administration is a plus.
  
  
  

Skills & Abilities:

• Strong customer service orientation and ability to resolve client concerns professionally.
• Proficiency in Microsoft platforms (Outlook, Excel, Teams) and Gingr software (training provided).
• Organizational skills for multitasking between pet care duties, reservations, and record-keeping.
• Ability to lift up to 50 lbs, stand/walk for extended periods, and work in noisy or humid conditions.
• Fluency in English (bilingual skills encouraged).
  
  
  

Preferred Certifications:

• Certifications such as Fear Free, Pet First Aid/CPR, or similar credentials are a plus.
  
  
  

Education:

• High school diploma or GED recommended.
  
  
  

Availability

• Must be available Fridays-Mondays
  
  
  

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role involves frequent walking, standing, lifting (up to 50 lbs), and exposure to wet/hot conditions or loud noises. Occasional bending, crouching, and verbal communication are required.

Key Responsibilities:

Pet Care & Facility Operations:

• Administer feedings, medications, and monitor water intake per veterinary guidelines.
• Observe and report changes in animal health or behavior to management promptly.
• Maintain cleanliness and hygiene in daycare, lobby, and animal enclosures.
  
  
  

Client Service & Communication:

• Manage check-ins/check-outs
• Provide clients with updates on pet health, behavior, or incidents using positive language and the “Bad Words Better Replacements” approach.
• Handle reservations, phone inquiries, and resolve concerns with professionalism.
  
  
  

Administrative Support:

• Maintain accurate records in Gingr for pet health, client interactions, and service details.
• Reconcile cash drawers, manage tips, and document transactions at shift end.
• Monitor inventory (food, cleaning supplies, medications) and report shortages.
  
  
  

Training & Team Development:

• Assist in onboarding new staff on pet care protocols, safety procedures, and customer service standards.
• Promote teamwork by mentoring peers and sharing best practices.
  
  
  

Core Competencies:

Client-Centric Focus: Prioritizes client satisfaction through proactive communication and service excellence.

Operational Efficiency: Balances pet care and administrative tasks to maintain smooth facility operations.

Adaptability: Adjusts seamlessly to shifting priorities in a fast-paced environment.

Accountability: Upholds safety protocols, company policies, and ethical animal handling.

Collaboration: Fosters teamwork across departments to deliver a unified client experience.

Commitment & Compensation:

• Full-Time or Part-Time positions available.
• Eligibility for employee tips, performance incentives, and professional development opportunities.
• Medical/Dental/Vision benefits for full-time employees (after 60 days).
• 401K and PTO eligibility for full-time employees (after 1 year).
• Pay Range: $17-21/hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Consumer Services

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