Associate Field Service Engineering Technician

Bausch + Lomb; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading eye health company as an Associate Field Service Engineering Technician, providing essential field service and maintenance for surgical equipment. This remote role offers competitive pay with incentives and a chance to grow within the pharmaceutical manufacturing industry. Ideal for candidates with a technical background and strong problem-solving skills, this position supports significant advancements in eye health while focusing on customer satisfaction and collaboration.

Benefits

Health insurance

401(k)

Tuition reimbursement

Paid time off

Qualifications

• Medical Device Field Service Experience is highly preferred.
• Strong troubleshooting skills.
• Collaborative approach to customer satisfaction.

Responsibilities

• Provide first-tier service response and support equipment installations.
• Promote service agreements and ensure customer education.
• Maintain positive relationships with sales and service teams.

Skills

Troubleshooting

Electronic aptitude

Mechanical aptitude

Communication

Organizational skills

Time management

Teamwork

Education

Associate degree in electronics or equivalent

Bachelor’s degree in electronics (preferred)

Tools

ServiceMax

Salesforce

Microsoft Office

Job description

Associate Field Service Engineering Technician

Join to apply for the Associate Field Service Engineering Technician role at Bausch + Lomb.

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people worldwide—from birth through every life stage. Our mission is to help you see better, to live better.

Our portfolio includes over 400 products, fully integrated to serve various eye health needs across a person's lifespan. With a 170-year history, our brand is built on trust and loyalty. We operate globally with approximately 13,000 employees in about 100 countries, contributing to significant advances in eye health and leading future innovations.

Objective: This role involves professional and responsive field service, planned maintenance, and installation of surgical equipment manufactured and distributed by Bausch + Lomb.

Responsibilities

• Provide first-tier service response to B+L Surgical customers, including scheduled maintenance and site planning for new system installations. Support or perform equipment installations as needed.
• Coordinate with service personnel, including Technical Support, Customer Service, Parts/Planning, and Service Engineering, to ensure timely repairs. Maintain positive relationships with the Commercial Sales team in your territory.
• Promote service agreements by communicating benefits and educating customers, interfacing with both customers and internal service teams.
• Follow all administrative policies related to field repair and service, including reports and training documentation.
• Escalate customer issues appropriately to ensure timely resolution.
• Maintain company assets such as parts inventory and test equipment.
• Develop industry knowledge in ophthalmic terminology, procedures, and technology to support B+L products and customers.
• Contribute proactive suggestions for improving technical and field service operations.
• Perform other related duties as assigned.

Qualifications/Training

• Associate degree or higher in electronics, technical school, military training, or equivalent experience.
• Bachelor’s degree in electronics preferred.
• Strong troubleshooting skills, electronic and mechanical aptitude.
• Excellent communication, organizational, and time management skills.
• Proficient with computers and Microsoft Office suite.
• Team player with a collaborative approach to customer satisfaction.
• Knowledge of ServiceMax, Salesforce, laser systems, optics, and computer networking preferred.
• Experience in repairing sophisticated electronic and mechanical products and customer service.

Medical Device Field Service Experience is highly preferred.

This position is available remotely in the US. The role offers a starting pay between $31.00 - $38.00 per hour, with potential incentives and benefits including health insurance, 401(k), tuition reimbursement, and paid time off.

Applicants must be authorized to work in the US; sponsorship is not available at this time.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industry: Pharmaceutical Manufacturing

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