Pet Care Sales Specialist

PetSmart; Chantilly (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid weekly

Health benefits

401k match

PTO for full-time

Associate discounts

Tuition assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while delivering a positive customer experience. This role supports store cleanliness, pet safety standards, and the care of store-owned pets within our location.

The position emphasizes customer service, product knowledge, and teamwork, with opportunities to promote services, live pets, and adoption events in a busy retail environment.

Qualifications

• Strong written and verbal communication.
• Flexibility in schedule including evenings, weekends, and holidays.
• Ability to react under pressure and maintain composure.

Responsibilities

• Engage with pet parents and their pets in-store, online or by phone.
• Greet customers and answer questions throughout the store.
• Prepare online orders for pickup and ensure a smooth pickup experience.
• Ensure the health and safety of store-owned pets and maintain habitats.
• Maintain store cleanliness and assist with pricing, promotions, and shelf readiness.
• Suggest and sell merchandise, services and live pets to customers.
• Assist in other store areas as needed and support events and adoption weekends.

Skills

Communication

Flexibility

Under pressure

Job description

PetSmart’s Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while delivering a positive customer experience. This role supports store cleanliness, pet safety standards, and the care of store-owned pets within our location.

The position emphasizes customer service, product knowledge, and teamwork, with opportunities to promote services, live pets, and adoption events in a busy retail environment.