Pet Care Route Specialist

Gateway Services Inc.; Napa (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with employer match

Tuition assistance (up to $2,000)

Paid holidays and PTO

Career development and internalAdvanc*

Job summary

Gateway Services Inc. in Napa, CA is hiring a Customer Service Representative/Route Service Representative for Bubbling Well Pet Memorial Park.

You will support veterinary partners with professional pickup and delivery services on an assigned route, ensuring dignity and accuracy in every step. This role emphasizes building clinic relationships, precise documentation, and compassionate interactions with pet parents.

Qualifications

• High school diploma or GED required.
• Valid driver’s license with a clean driving record.
• Experience in customer service, account management, or route-based work preferred.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Review daily routes, load required equipment, and ensure items are correct before departure.
• Visit assigned veterinary clinics, build strong professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments.
• Use company technology to scan pets at pickup and delivery; verify names, IDs, and instructions.
• Accurately document requests and complete all follow-through.
• Interact with pet parents occasionally, with compassion and professionalism.
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
• Maintain full responsibility for each pet until properly received and documented.
• Serve as the primary point of contact for clinics, addressing questions promptly.
• Deliver consistent, high quality service while gathering feedback to improve the clinic experience.
• Complete all route stops accurately and on time; follow safety and company policies.

Skills

Personable

Calm

Compassionate

Reliable

Organized

Detail-oriented

Clear communication

Accuracy

Loves pets

Education

High school diploma or GED

Tools

CRM systems

Mobile technology

Job description

Gateway Services Inc. in Napa, CA is hiring a Customer Service Representative/Route Service Representative for Bubbling Well Pet Memorial Park.

You will support veterinary partners with professional pickup and delivery services on an assigned route, ensuring dignity and accuracy in every step. This role emphasizes building clinic relationships, precise documentation, and compassionate interactions with pet parents.