General Manager in Pet Care - Charlotte Location

Social Pet Hotel and Daycare; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

On-the-job training

Opportunities for advancement

Paid time off

Paid training

Professional development assistance

Referral program

Tuition reimbursement

Vision insurance

Bonus opportunities

Job summary

Social Pet Hotel & Daycare in Charlotte, NC seeks a General Manager to lead daily operations with a focus on pet care, staff performance, and customer service. You will coach managers, oversee scheduling, and maintain high standards across the facility to ensure safe, efficient service.

The role requires strong leadership, customer service excellence, and the ability to manage budgets, compliance, and team morale in a fast-paced pet-care environment.

Qualifications

• Minimum of 3+ years in a supervisory or leadership role in the pet care industry.
• Experience in a pet care facility such as daycare, grooming, or lodging is highly desirable.

Responsibilities

• Lead staff through delegation, coaching, and performance feedback.
• Maintain high standards of customer service and resolve escalated issues.
• Oversee daily operations, schedules, and ensure safety and cleanliness.
• Meet or exceed sales targets and manage budgets and expenses.
• Develop training plans and monitor location performance for improvement.
• Ensure compliance with policies, procedures, and safety regulations.
• Foster a positive, inclusive team culture and recognize outstanding performance.

Skills

Leadership

Staff Management

Customer Service

Communication

Multitasking

Problem-Solving

Financial Management

Pet Care Knowledge

Job description

The Facility/General Manager plays a vital leadership role in ensuring the smooth, safe, and successful daily operations of a Social Pet location. This position is responsible for maintaining high standards of pet care, staff performance, customer service, and overall facility efficiency. The General Manager fosters a positive and productive environment for both team members and the pets entrusted to our care. Acting as a key support to leadership, the General Manager coaches and develops team members, oversees scheduling and shift coverage, facilitates staff meetings, and performs “Manager on Duty” responsibilities. This role also supports multi-location needs and serves as an active partner in maintaining Social Pet’s commitment to excellence in pet care and team culture.

Responsibilities:

Staff Management

• Manage the Assistant Managers to ensure team members are using proper delegation of work while meeting daily goals.
• Train, coach, and provide feedback to Assistant Managers on a regular basis.
• Ensure that staffing levels are maintained according to business needs.
• Make tough decisions to ensure the business and employees are in line with company policies.

Customer Service

• Maintain high standards of customer service while handling escalated customer issues or complaints effectively.
• Ensure the location is maintaining high standards to ensure customers receive prompt, courteous and efficient service on a regular basis.

Operational Efficiency

• Oversee daily operations and ensure smooth functioning.
• Ensure the workplace is clean, organized, and compliant with health and safety standards.
• Manage overall schedules and shifts for optimal coverage.

Sales & Financial Management

• Meet or exceed sales targets and KPIs.
• Manage budgets, track expenses, and ensure cost efficiency.
• Perform cash handling, deposits, and reconciliation procedures while maintaining accurate records of all transactions.

Training & Development

• Manage the overall plan for training for new hires and ongoing development for existing team members.
• Monitor overall location performance and identify areas for improvement.

Compliance & Reporting

• Ensure compliance with company policies, procedures, and regulations.
• Complete daily, weekly, and monthly reports on sales, inventory, and staff performance.
• Monitor and enforce safety policies and ensure a safe work environment.

Leadership & Team Morale

• Lead by example and motivate the team to achieve goals by following the Social Pet Core Values.
• Foster a positive, inclusive, and productive work culture.
• Meet one on one with Assistant Managers on a regular schedule to promote open communication.
• Recognize and reward outstanding team performance.

Experience:

• Minimum of 3+ years in a supervisory or leadership role in the pet care industry.
• Previous experience working in a pet care facility, such as daycare, grooming, or lodging, is highly desirable.

Skills:

• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks and prioritize in a fast-paced environment.
• Strong problem-solving skills and ability to make decisions independently.
• Basic financial management skills, including cash handling and budget oversight.
• Knowledge of pet care standards, including animal behavior, grooming, and safety protocols.

Physical Requirements:

• Ability to lift and carry up to 50 lbs.
• Ability to stand, bend, and move for extended periods.
• Ability to handle pets of various sizes and temperaments, including lifting, walking, and ensuring their safety.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Supplemental Pay:

• Bonus opportunities

ABOUT SOCIAL PET HOTEL & DAYCARE

We are a family-owned pet hotel & daycare which offers the best choices for doggy daycare, boarding, grooming, and training in Charlotte, Northlake, and Pineville, NC. We offer daycare options including small group play and one-on-one enrichment activities; a variety of comfortable boarding accommodations with personalized amenities; and spa services ranging from a basic bath, brush, and nail grind to a full pup makeover. We support dog parents by identifying each dog's personality traits, prior experiences, behavior, and level of athleticism so we can create a program that truly benefits each individual dog.