Pet Care Front Desk Specialist — Reservations & Guest Experience

Nemacolin Woodlands, Inc.; Northern (KY); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid training

Medical, dental, and vision coverage

Paid time off

401(k) program

Associate dining & retail discounts

Exclusive resort facilities access

Job summary

Nemacolin Woodlands, Inc. seeks a Wooflands Pet Care Center receptionist to deliver welcoming hospitality and precise front-desk operations in McMurray. You will manage reservations, coordinate pet care, and ensure accurate billing while supporting guest relationships and a luxury service standard.

You will verify vaccinations, handle payments, and maintain organized records. The role blends guest relations, service coordination, and a fast-paced, active workday in a premier resort setting.

Qualifications

• High school diploma or equivalent.
• Prior desk, customer service, or recreational experience preferred, with basic computer skills.
• Ability to learn and accurately perform reservation, data-entry, cash-handling, and accounting procedures, including basic mathematical functions.
• Ability to communicate effectively in written and verbal English.
• Ability to sit or stand for extended periods and lift and carry up to 40 pounds.
• Availability to work days, evenings, weekends, and holidays.

Responsibilities

• Create a welcoming arrival and departure experience through personalized service and accurate guest information.
• Coordinate reservations, grooming, daycare, activities, and related guest needs.
• Verify required vaccinations and coordinate documentation with owners and veterinarians.
• Process payments, manage daily accounting, and complete end-of-shift reconciliation.
• Identify opportunities to recommend services and upgrades and support retail sales.
• Maintain clear, proactive communication with guests, service providers, and colleagues.

Skills

Hospitality mindset

Organized

Communication skills

Attention to detail

Customer service

Initiative

Curiosity

Education

High school diploma or equivalent

Tools

Reservation software

Job description

Nemacolin Woodlands, Inc. seeks a Wooflands Pet Care Center receptionist to deliver welcoming hospitality and precise front-desk operations in McMurray. You will manage reservations, coordinate pet care, and ensure accurate billing while supporting guest relationships and a luxury service standard.

You will verify vaccinations, handle payments, and maintain organized records. The role blends guest relations, service coordination, and a fast-paced, active workday in a premier resort setting.