Pet Care Front Desk Specialist

Chapin Pet Lodge Inc.; Northern (KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Chapin Pet Lodge Inc. in Kentucky is seeking a friendly Front Desk Receptionist to support daily operations and deliver excellent customer service to clients and their pets.

You will greet clients, answer calls, schedule boarding and appointments, maintain records, check pets in and out, and coordinate with staff to ensure proper care. The role is full-time, on-site, with weekend rotation.

Qualifications

• Experience in the pet care industry is a plus.
• Previous customer service or receptionist experience preferred.
• Strong communication and organizational skills.
• Must be reliable and punctual.

Responsibilities

• Greet all clients in a welcoming and professional manner
• Answer incoming calls and return messages promptly
• Schedule and manage boarding reservations and appointments
• Maintain accurate client and pet records
• Check pets in and out upon arrival and departure
• Communicate clearly with staff to ensure proper care instructions are followed
• Handle general front desk tasks and keep the reception area clean and organized
• Other tasks as assigned

Skills

Pet care experience

Customer service

Communication

Reliability

Job description

Chapin Pet Lodge Inc. in Kentucky is seeking a friendly Front Desk Receptionist to support daily operations and deliver excellent customer service to clients and their pets.

You will greet clients, answer calls, schedule boarding and appointments, maintain records, check pets in and out, and coordinate with staff to ensure proper care. The role is full-time, on-site, with weekend rotation.