Pet Care Customer Care Supervisor | Lead Front Desk & Reservations

Canine Cabana; Riverview (FL); Hybrid; USD 23,419 - 24,796; Full time

Benefits offered by this job

Sick time

Paid time off

Health insurance

401 K match

Employee Assistance Programs

Discounted services

Job summary

Canine Cabana in Riverview, FL seeks an experienced Customer Care Supervisor to lead our front desk and reservations team in a fast-paced pet care environment. This role delivers exceptional service, manages daily operations, and develops a high-performing team.

We offer a competitive wage of $17–$18/hour based on experience, plus sick time, paid time off, health insurance, 401(k) match, Employee Assistance Programs, discounted services and more.

Qualifications

• 2–3 years of leadership or supervisory experience.
• 1–2 years of customer service experience (payments preferred).
• Strong communication, organization, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Reliable, professional, and team-oriented.
• Comfortable using new systems and technology.

Responsibilities

• Lead and support Customer Care Associates and Reservation Specialists
• Deliver excellent customer service and oversee client interactions
• Manage reservations, invoicing, payments, and client records
• Monitor capacity, waitlists, and daily front desk operations
• Handle client concerns professionally and elevate when needed
• Hire, train, coach, and evaluate team members
• Create schedules and ensure proper staffing coverage
• Maintain accurate records and ensure policy compliance
• Support marketing efforts, events, and client communications

Skills

Leadership experience

Customer service

Communication

Organization

Problem-solving

Multitasking

Reliability

Tools

Payment systems

Job description

Canine Cabana in Riverview, FL seeks an experienced Customer Care Supervisor to lead our front desk and reservations team in a fast-paced pet care environment. This role delivers exceptional service, manages daily operations, and develops a high-performing team.

We offer a competitive wage of $17–$18/hour based on experience, plus sick time, paid time off, health insurance, 401(k) match, Employee Assistance Programs, discounted services and more.