Pet Care Floor Leader: Open/Close, Lead & Inspire

Petco Animal Supplies, Inc.; Salem (NH); On-site; USD 21,000 - 28,000; Full time

Job summary

Petco Animal Supplies, Inc. in Salem, NH is seeking a confident Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe, welcoming environment for pets, partners, and customers.

This on‑the‑floor leadership role involves supervising partners, opening and closing the store, and serving as the primary contact in the absence of store management, with a focus on helping the team deliver outstanding service every day.

Qualifications

• Previous retail experience; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Uphold Petco’s animal care standards and safety.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Open and close the store and manage cash handling procedures.
• Lead and train partners, ensuring high customer service on the sales floor.
• Identify and communicate issues to store leadership.

Skills

Retail experience

Leadership

Communication

Cash handling & POS

Job description

Petco Animal Supplies, Inc. in Salem, NH is seeking a confident Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe, welcoming environment for pets, partners, and customers.

This on‑the‑floor leadership role involves supervising partners, opening and closing the store, and serving as the primary contact in the absence of store management, with a focus on helping the team deliver outstanding service every day.