Pet Care Floor Leader – Inspire Service & Ops

Petco; Riverside (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Petco is seeking a Store Key Holder to support daily operations, customer service, and leadership on the sales floor. You will supervise partners, open and close the store, and ensure a safe, welcoming environment for pets, customers, and teammates.

Ideal candidates bring retail experience, strong leadership, excellent communication, and cash-handling skills. You will help with merchandising, inventory, and execution of promotions while maintaining Petco standards.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store while following cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.

Skills

Leadership

Problem-solving

Communication

Multitask

Cash handling

Detail oriented

Tools

Cash register

Job description

Petco is seeking a Store Key Holder to support daily operations, customer service, and leadership on the sales floor. You will supervise partners, open and close the store, and ensure a safe, welcoming environment for pets, customers, and teammates.

Ideal candidates bring retail experience, strong leadership, excellent communication, and cash-handling skills. You will help with merchandising, inventory, and execution of promotions while maintaining Petco standards.