Pet Care Floor Lead | Open/Close, Customer Service

Petco; San Francisco (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Petco in San Francisco is seeking a Key Holder to help run daily store operations, lead partners on the sales floor, and ensure a safe, welcoming environment for pets and customers. You will open and close the store, manage cash handling, support merchandising, inventory, and promotions, and provide guidance to team members during shifts.

This role requires retail experience, strong leadership, excellent communication, and the ability to multitask in a fast-paced setting, with flexible

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Uphold Petco animal care standards.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Open and close the store; support daily store operations.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory counts, product replenishment, and shrink awareness.
• Provide guidance and direction to partners during assigned shifts.
• Escalate concerns appropriately to store leadership.

Skills

Retail leadership

Customer service

Cash handling

Communication

Job description

Petco in San Francisco is seeking a Key Holder to help run daily store operations, lead partners on the sales floor, and ensure a safe, welcoming environment for pets and customers. You will open and close the store, manage cash handling, support merchandising, inventory, and promotions, and provide guidance to team members during shifts.

This role requires retail experience, strong leadership, excellent communication, and the ability to multitask in a fast-paced setting, with flexible