Pet Care Customer Experience & Sales Lead

Legacy Franchise Concepts, LP; Lake Oswego (OR); On-site; USD 29,000 - 33,000; Full time

Job summary

Legacy Franchise Concepts, LP Lake Oswego, Oregon is seeking a Parent Relationship Leader for Legendary Dogs. You will greet pet parents, deliver personalized service, and drive sales while maintaining a welcoming store environment.

You will support front desk operations, manage appointments, upsell services and products, and maintain accuracy in records. Strong communication, teamwork, and a passion for dogs are essential.

Qualifications

• Must love dogs and provide friendly, personalized service.
• Experience in sales, customer service, or retail is a plus.
• Strong communication and multitasking abilities in a fast-paced environment.

Responsibilities

• Engage with pet parents through warm meet & greet experiences.
• Deliver personalized service and upsell services, packages, and promos.
• Maintain front desk operations, process transactions, and appointments.
• Support inventory, cleanliness, safety standards, and teamwork.

Skills

Customer service

Sales

Interpersonal skills

Communication skills

Team collaboration

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Legacy Franchise Concepts, LP Lake Oswego, Oregon is seeking a Parent Relationship Leader for Legendary Dogs. You will greet pet parents, deliver personalized service, and drive sales while maintaining a welcoming store environment.

You will support front desk operations, manage appointments, upsell services and products, and maintain accuracy in records. Strong communication, teamwork, and a passion for dogs are essential.