Pet Care Concierge & Guest Experience Specialist

Holidaybarn; Glen Allen (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Holiday Barn Pet Resorts in Glen Allen, VA seeks a full-time Customer Service Associate to greet owners and pets, recommend services, and schedule stays. You will help customers select playtime, grooming, and boarding options while maintaining friendly, professional service in a busy facility.

The role requires the ability to multitask, lift up to 50 lbs, and thrive in a pet-centric environment. Weekend and holiday availability is essential, with strong communication and Microsoft 365 skills

Qualifications

• A person who thrives on interacting with people, dogs, cats, and other animals.
• Basic pet industry knowledge - some pet experience is beneficial.
• Flexibility - open availability and be ready to work weekends and major holidays.
• Ability to use Microsoft 365.
• Strong communication skills.

Responsibilities

• Provide face-to-face interaction with pet owners and guests.
• Assist customers in selecting services for their pets and scheduling boarding stays.
• Greet customers in a friendly, professional manner and handle drop-off/pick-up.
• Manage high volumes of phone calls in a fast-paced environment.

Skills

Customer service

Communication skills

People skills

Multitasking

Tools

Microsoft 365

Job description

Holiday Barn Pet Resorts in Glen Allen, VA seeks a full-time Customer Service Associate to greet owners and pets, recommend services, and schedule stays. You will help customers select playtime, grooming, and boarding options while maintaining friendly, professional service in a busy facility.

The role requires the ability to multitask, lift up to 50 lbs, and thrive in a pet-centric environment. Weekend and holiday availability is essential, with strong communication and Microsoft 365 skills