Customer Service Associate

Holidaybarn; Glen Allen (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Holiday Barn Pet Resorts in Glen Allen, VA seeks a full-time Customer Service Associate to greet owners and pets, recommend services, and schedule stays. You will help customers select playtime, grooming, and boarding options while maintaining friendly, professional service in a busy facility.

The role requires the ability to multitask, lift up to 50 lbs, and thrive in a pet-centric environment. Weekend and holiday availability is essential, with strong communication and Microsoft 365 skills

Qualifications

• A person who thrives on interacting with people, dogs, cats, and other animals.
• Basic pet industry knowledge - some pet experience is beneficial.
• Flexibility - open availability and be ready to work weekends and major holidays.
• Ability to use Microsoft 365.
• Strong communication skills.

Responsibilities

• Provide face-to-face interaction with pet owners and guests.
• Assist customers in selecting services for their pets and scheduling boarding stays.
• Greet customers in a friendly, professional manner and handle drop-off/pick-up.
• Manage high volumes of phone calls in a fast-paced environment.

Skills

Customer service

Communication skills

People skills

Multitasking

Tools

Microsoft 365

Job description

All communication will be via email. While we are excited to meet you, please keep our lobbies and phone lines clear for pet parents.

Do you love cats and dogs? Work with pets every day at our award-winning pet boarding, training, and daycare facility!

Holiday Barn Pet Resorts is seeking a full-time Customer Service Associate for our Glen Allen location. As the face of our pet boarding, daycare, and training facility, Customer Service Associates ensure positive relationships are developed and maintained with our furry guests and their owners! Customer Service Associates provide critical face-to-face interaction with pet owners and have the opportunity to help customers choose the best services for their pets, decide on fun playtime activities, pick an appropriate pet grooming service, and schedule boarding stays.

Holiday Barn is a high-volume pet resort in Richmond, with the opportunity to discuss pet care with owners on a daily basis. Candidates for this position must be able to take care of all arrival and departure procedures for our guests, meet and greet our customers in a friendly and professional manner, work with customers during pick-up and drop-off, have the ability to multitask and handle a high volume of phone calls in a fast-paced environment with ease. Customer Service Associates are an intuitive part of our \"pack\" and work within our company's values and brand experience.

PREFERRED REQUIREMENTS

• A person who thrives on interacting with people, dogs, cats, and other animals.


• Basic pet industry knowledge - we don't expect you to know every breed, but some pet experience is beneficial.


• Flexibility - we are a pet boarding business; candidates must have open availability and be ready to work weekends and major holidays.


• Ability to use Microsoft 365.


• Strong communication skills.

This workplace is moderately and physically demanding. Candidates must have the ability to lift and push up to 50lbs, stand for extended periods, be able to bend, stoop, reach, and stretch, along with the ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures. The workplace is typified as a loud working environment - barking dogs, high-pressure dryers, etc.

Holiday Barn is a drug free workplace.
Holiday Barn is an equal opportunity employer.