Pet Care & Client Experience Lead

Vets for Pets; Midlothian (VA); Sur place; USD 19 000 - 27 000; Plein temps

Avantages offerts par ce poste

Pension scheme

20% colleague discount

Discounts and cashback offers

CPD opportunities

Learning Academy

Résumé du poste

Vets4Pets is looking for a friendly, confident Pet Health Advisor to join our Fort Kinnaird practice. You’ll be the first contact for clients, delivering warm welcomes and clear communication while supporting our clinical team and ensuring smooth visits for every pet and owner.

This full-time role (35 hours/week) includes evenings and weekends on a rotating rota. Training salary starts at £12.71/hour with opportunities to progress based on performance and annual reviews.

Qualifications

• Exceptional customer service experience is essential.
• Experience in a customer-facing role and ability to build positive client relationships.
• Able to thrive in a busy, fast-paced environment and juggle priorities.
• Clear, professional communication face-to-face and over the phone.
• Organised, calm under pressure with strong IT/digital skills.

Responsabilités

• Greet clients and their pets, manage appointments and enquiries.
• Support veterinary team and maintain accurate records.
• Provide administrative and team support to ensure smooth practice operations.

Connaissances

Customer service

Communication

Multitasking

Organisation

Calm under pressure

Problem solving

Animals lover

Outils

Computers & email

Digital systems

Description du poste

Vets4Pets is looking for a friendly, confident Pet Health Advisor to join our Fort Kinnaird practice. You’ll be the first contact for clients, delivering warm welcomes and clear communication while supporting our clinical team and ensuring smooth visits for every pet and owner.

This full-time role (35 hours/week) includes evenings and weekends on a rotating rota. Training salary starts at £12.71/hour with opportunities to progress based on performance and annual reviews.