Pet Care Client Concierge – Evenings & Nights

Mars Petcare; Pennsylvania; On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Pet insurance

Educational benefits

Shift differential pay for nights/week

Paid time off

Job summary

BluePearl Pet Hospital in Malvern, PA is hiring an extraordinary Client Service Coordinator to join their team. Ideal candidates will have prior veterinary medicine experience. Schedules include 12pm-10pm and 2pm-12am, with rotating weekends required.

Pay is $18.50-$29.00 per hour, starting point and dependent on experience. We offer shift differentials for eligible night/weekend hours and numerous benefits related to education and wellness.

Qualifications

• Veterinary medicine experience preferred.
• Customer service excellence and empathy required.
• Comfort with speaking clearly and calmly to clients.

Responsibilities

• Greet clients at hospital entry with warmth and professionalism.
• Maintain friendly demeanor and effective communication with clients.
• Listen actively and respond empathetically to client concerns.
• Explain appointment details and pet preparation to clients clearly.
• Assess arriving clients and pets to determine urgency of care.
• Coordinate with team members and redirect non-patient calls.
• Confirm appointments and provide accurate prep instructions for pets.
• Offer emotional support and resources to grieving clients.
• Serve as liaison with service agencies for pet remains handling.

Job description

BluePearl Pet Hospital in Malvern, PA is hiring an extraordinary Client Service Coordinator to join their team. Ideal candidates will have prior veterinary medicine experience. Schedules include 12pm-10pm and 2pm-12am, with rotating weekends required.

Pay is $18.50-$29.00 per hour, starting point and dependent on experience. We offer shift differentials for eligible night/weekend hours and numerous benefits related to education and wellness.