Pet Care Center — Veterinary Client Experience Lead

Rockingham Harrisonburg SPCA; Virginia, Northern (IL, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

PTO with increases every other year

Employer sponsored life insurance

Supplemental insurance offerings

Hill’s Pro Staff Feeding program

Discount offerings across valley

Staff and volunteer appreciation

$0 adoption fee on first pet

Job summary

Rockingham-Harrisonburg SPCA's Veterinary Care Center seeks a Veterinary Client Services Coordinator to be the first contact for veterinary clients, handling client relations, administrative tasks, medical records input, and clinic invoicing. This role supports scheduling, billing, and data management with a focus on service quality.

The position requires high school education (college preferred), strong customer service skills, and the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• High School Degree; College Degree preferred.
• Customer service experience required.
• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional demeanor and positive attitude.
• Comfortable handling emotional situations with empathy.
• Bilingual English/Spanish a plus.

Responsibilities

• Scheduling spay/neuter client appointments and monitoring related communications.
• Maintain appointment calendar in ShelterLuv per Director's guidance.
• Prepare paperwork for client appointments, including anesthesia consent forms and invoices.
• Invoice the appropriate amount at time of service or monthly as per agreement.
• Maintain databases reflecting services and assist with monthly statistical analysis.
• Maintain accurate client and medical records and understand common vaccination protocols.

Skills

Customer service

Bilingual English/Spanish

Education

High School Degree

College degree preferred

Job description

Rockingham-Harrisonburg SPCA's Veterinary Care Center seeks a Veterinary Client Services Coordinator to be the first contact for veterinary clients, handling client relations, administrative tasks, medical records input, and clinic invoicing. This role supports scheduling, billing, and data management with a focus on service quality.

The position requires high school education (college preferred), strong customer service skills, and the ability to manage multiple tasks in a fast-paced setting.