Pet Care Center Leader: Elevate People & Pets

Petco; Bridgehampton (NY); On-site; USD 62,000 - 101,000; Full time

Job summary

Petco is seeking a General Manager to lead a Pet Care Center, driving sales growth, profitability, and strong customer experiences. You will own the business, manage labor and operations, and foster a high-performing team aligned with Petco’s standards for animal care and safety.

You will recruit, train, and coach store partners, build a positive culture, and represent Petco in the community through events and partnerships. This role requires flexibility, strong analytics, and a passion for pets.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Lead a Pet Care Center to achieve sales growth, profitability, and operational excellence.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Oversee merchandising, inventory, and safety standards.
• Represent Petco in the community through events and partnerships.
• Develop leadership bench and succession plans.
• Coach and evaluate partners to ensure high performance and customer service quality.

Skills

Management experience

People leadership

Business acumen

Communication

Customer service

Education

High school diploma or GED

Petco leadership programs

Job description

Petco is seeking a General Manager to lead a Pet Care Center, driving sales growth, profitability, and strong customer experiences. You will own the business, manage labor and operations, and foster a high-performing team aligned with Petco’s standards for animal care and safety.

You will recruit, train, and coach store partners, build a positive culture, and represent Petco in the community through events and partnerships. This role requires flexibility, strong analytics, and a passion for pets.