Pet Care Center Leader — Drive Growth & Pet Wellness

Petco; Golden Isles (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Petco is seeking a General Manager to lead a Pet Care Center in the United States. You will own the business, supervise partners, deliver strong results, and ensure the highest standards of animal care and customer experience.

You will recruit, coach, and develop a diverse team, manage labor and expenses, and drive merchandising and operational excellence. Expect community engagement and leadership presence on the sales floor.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Champion health, safety, and humane care of all animals, ensuring Petco standards and policies are met.
• Lead an inclusive, energized team and deliver exceptional service.
• Attract, hire, train, coach, and develop diverse talent across all roles.
• Drive sales growth, profitability, and operational excellence.
• Analyze financial and operational results and take decisive actions to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and safety standards.
• Represent Petco in the community through local events and partnerships.
• Develop a strong leadership bench and succession plan.
• Lead performance management, coaching, and accountability.
• Foster a culture of teamwork, inclusion, and shared ownership.
• Meet or exceed sales, profitability, and operational goals.
• Review and act on reporting, audits, and store visits.
• Ensure safe opening/closing procedures and security protocols.

Skills

People leadership

Coaching

Talent development

Business acumen

Communication

Customer service

Education

High school diploma or GED

Job description

Petco is seeking a General Manager to lead a Pet Care Center in the United States. You will own the business, supervise partners, deliver strong results, and ensure the highest standards of animal care and customer experience.

You will recruit, coach, and develop a diverse team, manage labor and expenses, and drive merchandising and operational excellence. Expect community engagement and leadership presence on the sales floor.