Pet Care Center General Manager: Lead, Grow, Impact

Jobtome; Lafayette (IN); On-site; USD 70,000 - 95,000; Full time

Job summary

Petco is seeking a General Manager for a Pet Care Center in the United States. You will lead a team to deliver exceptional service, uphold Petco standards, and drive sales, profitability, and operational excellence.

The role emphasizes coaching, development, and hands-on leadership on the sales floor with a strong focus on pets’ well-being. You will manage labor, training, and store operations while fostering an inclusive culture and community engagement.

Qualifications

• Experience leading a team in a retail or service environment.
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.

Responsibilities

• Champion the health, safety, and humane care of all animals, ensuring Petco standards and policies are consistently met.
• Create an environment where pets and pet parents feel welcomed, supported, and cared for.
• Lead with integrity, transparency, and an unwavering commitment to doing what's right for pets.
• Build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service.
• Attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center.
• Create a positive, collaborative culture where partners feel engaged, supported, and empowered to grow.
• Own the business: drive sales growth, profitability, and operational excellence.
• Analyze financial and operational results, identify opportunities, and take decisive action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.

Skills

People leadership

Coaching

Talent development

Financial acumen

Operational excellence

Communication

Problem-solving

Organizational abilities

Education

High school diploma or GED

Job description

Petco is seeking a General Manager for a Pet Care Center in the United States. You will lead a team to deliver exceptional service, uphold Petco standards, and drive sales, profitability, and operational excellence.

The role emphasizes coaching, development, and hands-on leadership on the sales floor with a strong focus on pets’ well-being. You will manage labor, training, and store operations while fostering an inclusive culture and community engagement.