Pet Care Center General Manager — Lead & Grow

Petco Animal Supplies, Inc.; Durham (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a General Manager to lead a Pet Care Center, driving sales, profitability, and exceptional animal care. You’ll oversee people, performance, and processes, building a high-performing team that delivers outstanding customer experiences.

You’ll own the business, manage budgets, and partner with the community, ensuring adherence to safety and Petco standards while fostering a culture of inclusion and growth.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Champion health, safety, and humane care of all animals, ensuring Petco standards and policies are met.
• Create an environment where pets and pet parents feel welcomed, supported, and cared for.
• Lead with integrity, transparency, and a commitment to doing what’s right for pets.
• Build and lead an inclusive, energized team and deliver exceptional service.
• Attract, hire, train, coach, and develop diverse talent across all roles.
• Drive sales growth, profitability, and operational excellence.
• Analyze financial and operational results and take decisive action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity.
• Execute merchandising, inventory, and operational processes to standards.
• Represent Petco in the community through events and partnerships.

Skills

Retail leadership

People development

Operational excellence

Customer service

Education

High school diploma or GED

Tools

POS systems

Job description

Petco Animal Supplies, Inc. is seeking a General Manager to lead a Pet Care Center, driving sales, profitability, and exceptional animal care. You’ll oversee people, performance, and processes, building a high-performing team that delivers outstanding customer experiences.

You’ll own the business, manage budgets, and partner with the community, ensuring adherence to safety and Petco standards while fostering a culture of inclusion and growth.