Pet Care Center General Manager – Lead Growth & People

Petco Animal Supplies, Inc.; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Petco Animal Supplies, Inc. seeks a General Manager to lead a Pet Care Center with a focus on pets first and exceptional service. You will build an engaged team, drive profitable growth, and uphold Petco standards in safety, care, and customer experience.

The role requires strong leadership, financial acumen, and the ability to coach and develop staff while delivering top-tier results for the business and the community.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Lead a high-performing Pet Care Center that puts pets first and delivers strong business results.
• Attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center.
• Drive sales growth, profitability, and operational excellence.
• Manage labor, payroll, and expenses to maximize productivity.
• Represent Petco in the community by leading local events and adoption initiatives.
• Ensure safety, animal care, and customer experience standards.

Skills

3+ years management

People leadership

Business acumen

Communication

Passion for pets

Education

High school diploma or GED

Leadership development programs (internal)

Job description

Petco Animal Supplies, Inc. seeks a General Manager to lead a Pet Care Center with a focus on pets first and exceptional service. You will build an engaged team, drive profitable growth, and uphold Petco standards in safety, care, and customer experience.

The role requires strong leadership, financial acumen, and the ability to coach and develop staff while delivering top-tier results for the business and the community.