Pet Care Assistant

Medical Management International, Inc.; Mount Prospect (IL); On-site; USD 20,664 - 25,223; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

401(k) and Roth retirement plans with company match

Paid Time Off and Holidays

Mental Health and Well-Being Resources

Flexible Spending Accounts (FSA)

Continuing Education Allowance

Job summary

VCA Inc. in Mount Prospect, Illinois, is looking for a dedicated Pet Care Assistant to support the veterinary team in providing exceptional medical care for pets. This role involves preparing treatment rooms, educating clients, and ensuring a welcoming environment.

The ideal candidate will have a high school diploma, one year of related experience, and strong communication skills. Various benefits, including comprehensive medical insurance and retirement plans, are offered.

Qualifications

• Preferred: High School Diploma and at least 18 years old for radiography roles.
• One year of related experience, customer service preferred.
• Ability to multi-task and manage several tasks simultaneously.

Responsibilities

• Prepare treatment room with necessary medical supplies.
• Educate clients about preventive care and Optimum Wellness Plans.
• Support the Client Services Coordinator as needed.

Skills

Multi-tasking

Communication in English

Organizational skills

Client service orientation

Mathematical ability

Problem-solving skills

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Summary

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, ensuring a welcoming and efficient environment that encourages clients to return and recommend the hospital.

Responsibilities

• Prepare the treatment room with all necessary medical items and supplies (e.g., vaccinations, fecal loops, slides).
• Set up fecal smears, skin scrapings, and other routine samples as permitted by state rules.
• Maintain the Flow of Service in accordance with position protocols.
• Provide client education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets.
• Support the Client Services Coordinator on an as‑needed basis.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in‑house laboratory tests (e.g., canine heartworm, feline leukemia, FIV, canine parvovirus) as allowed by state rules.
• Monitor and ensure comfort of hospitalized patients by walking, exercising, feeding, and cleaning cages when approved by the veterinarian or technician.
• Bathe and dip pets as needed to treat dermatological conditions when advised.
• Clean the surgical suite and instruments and maintain overall cleanliness of the hospital, including housekeeping tasks such as laundry, dishwashing, mopping, cage cleaning, trash removal, and instrument cleaning.
• Perform other assigned duties as required.

Qualifications and Skills

• High School Diploma preferred; at least 18 years old for roles involving radiography.
• One year of related experience; customer service experience preferred.
• Ability to multi‑task, manage several tasks simultaneously, and shift attention quickly.
• Excellent written and verbal communication in English.
• Organizational skills with a systematic approach and ability to bring order to chaos.
• Strong problem‑solving skills, translating issues into practical solutions.
• Client service orientation with courteous and informative service.
• Good mathematical ability (addition, subtraction, multiplication, division, rates, ratios, percentages, unit conversion).
• Comfortable using a computer and specialized software such as Microsoft Word, Excel, Access, Outlook.
• Initiative, integrity, cooperativeness, flexibility, independence, and resilience under stress.

Physical & Working Conditions

• Work at a computer for long periods.
• Stand, walk, stoop, kneel, crouch, and climb; lift and carry up to 50 pounds.
• Good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity (close, distance, color, peripheral, depth).
• Exposure to pets that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards, and medications.
• Work may exceed 40 hours per week and include weekends and evenings.

Compensation

Pay Range: $15.00 – $18.31 per hour (determined by experience, skill level, and education; may vary by location and minimum wage laws).

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• 401(k) and Roth retirement plans with company match.
• Student Debt Relief Program for Full‑Time DVMs.
• Paid Time Off and Holidays.
• Mental Health and Well‑Being Resources, including free coaching and counseling.
• Associate Life Insurance (company‑paid) and optional supplemental coverage.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance for eligible positions.
• Backup Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits for unexpected events.
• Legal Plan coverage.
• Identity Protection services.
• Commuter Benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.

Equal Employment Opportunity

Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability.