Pet Care Client Advocate — Compassionate Support

Gateway-Services-Inc; Charlotte (NC); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

401(k) with employer matching

Life Insurance

Long-Term Disability

Paid vacation

Paid training

EAP

HSA/FSA

Pet Insurance

Employee Discount

Career advancement

Job summary

Gateway Services is seeking a Client Care Specialist for an on-site role in Charlotte, NC. You will be the first point of contact for veterinary clinics and pet parents, guiding them with empathy and professionalism to ensure pets are cared for with dignity.

We offer industry-leading benefits and paid training to support your development in a fast-paced environment where customer service excellence matters every day.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and professionalism.
• Ability to stay calm in sensitive situations.

Responsibilities

• Support veterinary clinics and pet parents by phone, email and in person.
• Answer questions with empathy and professionalism.
• Accurately enter service requests and special instructions.
• Coordinate closely with Operations to ensure every promise is fulfilled.
• Support pet parent viewings and order pickups when required.
• Resolve concerns promptly while maintaining customer confidence.
• Help create a compassionate experience for every family we serve.

Skills

Customer service

Empathy

Attention to detail

Teamwork

Job description

Gateway Services is seeking a Client Care Specialist for an on-site role in Charlotte, NC. You will be the first point of contact for veterinary clinics and pet parents, guiding them with empathy and professionalism to ensure pets are cared for with dignity.

We offer industry-leading benefits and paid training to support your development in a fast-paced environment where customer service excellence matters every day.