Pet Adoption Matchmaker — Part-Time Counselor

Animal Care Centers of NYC; New York (NY); On-site; USD 22,000 - 30,000; Part time

Job summary

Animal Care Centers of NYC is seeking an Adoption Counselor for a part-time position with a flexible schedule based on the Adoptions team needs. Shifts are typically on weekends and early evenings, with 8–12 hours per week.

The role emphasizes excellent customer service, animal handling, and guiding adopters through the process to find loving homes. HS diploma and 1+ year of customer service required.

Qualifications

• High School Diploma or GED required.
• At least one year of customer service experience is required.
• The ability to handle different breeds and sizes of dogs.
• Treating animals and people with respect and employing humane handling techniques whenever possible.
• Must be able to lift a minimum of 50 lbs.

Responsibilities

• Provide exemplary customer service to adopters by effectively communicating and guiding them through the adoption process to set them up for success.
• Routinely socialize and interact with dogs, cats, rabbits and guinea pigs.
• Process adoption paperwork; ensure records are filed and payments processed in Shelterbuddy.
• Escort clients to view animals and explain kennel cards.
• Review adoption applications, interview prospective adopters and decide outcomes of adoptions.
• Perform reference checks as needed.
• Attend offsite adoption events and participate in community outreach.
• Answer phones and check voicemails in a timely fashion.
• Provide follow-up post adoption to address questions or challenges.
• Interact with and get to know available animals to provide best matches.
• Handle and conduct interactions between animals and adopters.
• Prepare animals for departure with collars/harnesses and carriers using low-stress techniques.
• Conduct and write rabbit evaluations to promote adoptions.
• Write bios and take photos to increase adoptability.
• Photograph and track positive adoption stories for the team.
• Clean and organize adoption areas.
• Fear Free Shelter certification within 30 days of hire.
• Complete other duties as assigned.

Skills

Customer service

Communication

Humane animal handling

Flexibility

Education

High School Diploma or GED

Job description

Animal Care Centers of NYC is seeking an Adoption Counselor for a part-time position with a flexible schedule based on the Adoptions team needs. Shifts are typically on weekends and early evenings, with 8–12 hours per week.

The role emphasizes excellent customer service, animal handling, and guiding adopters through the process to find loving homes. HS diploma and 1+ year of customer service required.