Pet Adoption & Client Specialist

Humane Society of Charlotte; Charlotte (NC); Sur place; USD 19 000 - 28 000; Temps partiel

Avantages offerts par ce poste

401(k) with Match

Employee Assistance Program including—

Birthday PTO

Referral Bonus

Résumé du poste

Humane Society of Charlotte seeks an Adoption & Client Specialist to connect animals with loving families and respond to inquiries via phone, email, and in person. You will work with animals and adopters to facilitate adoptions in a compassionate, inclusive environment.

The role requires weekend availability and a semi-flexible schedule with 2-3 shifts per week. Prior animal-related experience is a plus; strong interpersonal and communication skills are essential to provide exceptional care and

Qualifications

• Required: Weekend availability.
• Preferred: six months to one year animal-related experience or training.
• Knowledge of veterinary practices or experience as a veterinary assistant is beneficial.
• Strong interpersonal skills to effectively communicate with potential adopters and team members.
• Ability to work under pressure while maintaining compassion for animals and people.
• Commitment to promoting animal welfare and responsible pet ownership.
• Must be comfortable interacting with dogs and cats and able to walk large dogs and lift up to 50 lbs.
• Computer literate in a Windows environment; Microsoft 365 Applications.
• Must have reliable transportation.

Responsabilités

• Provide excellent customer care.
• Complete adoption paperwork.
• Collect and maintain accurate records.
• Make lifelong matches between customers and our pets.
• Provide information about Humane Society of Charlotte’s policies and the animals in the shelter via phone, email, or in-person interactions.

Connaissances

Weekend availability

Interpersonal skills

Compassionate demeanor

Able to lift 50 lbs

Reliable transportation

Outils

Windows

Microsoft 365

Description du poste

The Adoption & Client Specialist plays a vital role in connecting animals in need of homes with loving families and responding to general inquiries via phone, email and in-person. This position involves working closely with both animals and potential adopters to facilitate successful adoptions. The ideal candidate will possess a passion for animal welfare and the ability to communicate effectively about the needs and characteristics of various animals. It is also expected that someone in this role will be compassionate, coherent and inclusive. For this role, we are looking for someone to work a semi-flexible schedule, with 2-3 shifts per week. Weekend availability is required. As an Adoptions & Client Specialist, you will mainly be responsible for:

• Providing excellent customer care
• Completing adoption paperwork
• Collecting and maintaining accurate records
• Making lifelong matches between customers and our pets
• Providing information about the Humane Society of Charlotte’s policies and procedures and the animals in the shelters’ care through phone, email or in-person interactions

Qualifications

• Required: Weekend availability
• Preferred: six months to one-year animal related experience and/or training
• Knowledge of veterinary practices or experience as a veterinary assistant is beneficial
• Strong interpersonal skills to effectively communicate with potential adopters and team members
• Ability to work well under pressure while maintaining a compassionate demeanor towards both animals and people
• A commitment to promoting animal welfare and responsible pet ownership
• Must be comfortable interacting with dogs and cats and have the ability to walk large dogs and lift up to 50lbs.
• Computer literate in a Windows environment; Microsoft 365 Applications
• Must have a reliable mode of transportation

We not only offer $17 an hour for this position, but also a comprehensive benefits package for Part-Time staff. Just a handful of the benefits we provide are:

• 401(k) with Match
• Employee Assistance Program including Free Mental Health Care, and Financial & Legal Assistance
• PTO with additional Birthday PTO
• Referral Bonus

Pet Discounts Including:

• Medical/Wellness Care including Flea/Tick and Heartworm Prevention
• Pet Insurance
• Pet Adoption
• Retail Center Items
• Pet Food through Hill’s, Royal Canin & Purina Pro Plan

About HSC

HSC has been around for over 48 years, and we're thrilled to have moved into a more updated facility where we can offer more comprehensive services to our community. HSC does not only exist to champion the wellbeing of animals, but we are here to play a big role in our community by helping those who know, love and need our furry companions. In 2025 we adopted over 3,500 animals and are continuing to break adoption records each year!

Join Us!

Come join our team of amazing professionals that are truly making a difference in the lives of animals and families in our community. Please visit our careers webpage, https://humanecharlotte.org for a full, detailed job description as well as additional information on our culture and organization. We look forward to hearing from you!

HSC is committed to a diverse work environment in which all individuals are treated with respect and compassion. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. HSC also accepts employees with a criminal background however, employees are accepted based on their charges and the nature of the position. We are unable to accept those with sex offender or animal abuse/neglect charges.