Pest Control Support Specialist

In Touch Pest Control; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

In Touch Pest Control in the United States (New York area) is seeking a Customer Service Representative who serves as the helpful point of contact for pest-control service requests and support. You will listen carefully, explain approved information, and coordinate with the office and service team.

You will handle calls and emails, gather details, explain options, schedule appointments, and ensure smooth handoffs.

Qualifications

• Active listening and clear communication with customers.
• Empathy and patience when addressing pest-control concerns.
• Strong phone etiquette and professional written communication.
• Accurate note-taking and detail capture.
• Experience using CRM tools to track interactions and scheduling.

Responsibilities

• Respond professionally to calls and email inquiries.
• Gather accurate details about pest concerns and scheduling needs.
• Explain approved service options, guidance, and pricing.
• Coordinate appointments and handoffs to inspection or service teams.
• Document handoffs clearly and avoid unconfirmed promises.
• Follow up on open inquiries and keep customers informed.

Skills

Active listening

Empathy

Phone etiquette

Written communication

CRM literacy

Note-taking

Tools

GorillaDesk

CRM software

Job description

In Touch Pest Control in the United States (New York area) is seeking a Customer Service Representative who serves as the helpful point of contact for pest-control service requests and support. You will listen carefully, explain approved information, and coordinate with the office and service team.

You will handle calls and emails, gather details, explain options, schedule appointments, and ensure smooth handoffs.