Pest Control Start Technician

EcoShield Pest Solutions; Winchester (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

EcoShield Pest Solutions is seeking a Start Technician committed to delivering 5-star service to new customers. The role includes performing pest control applications and ensuring customer satisfaction through effective communication and detailed service. Success in this position requires a strong customer service background and the ability to meet physical demands.

Benefits

Paid sick and vacation leave

10 company-paid holidays

Medical, dental, and vision insurance

401(k) plan with matching

Employee Assistance Program (EAP)

Discounted pest control services

Qualifications

• At least 1 year of customer service experience preferred.
• Must be 21 years or older with a valid driver's license.
• Earn and maintain state-required training and pest control licensing.

Responsibilities

• Perform initial indoor and outdoor pest control applications.
• Interact with customers to explain service features.
• Follow scheduled routes and maintain organized records.

Skills

Customer Service

Job description

Overview

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family.

Position: Start Technician (Start Tech)

The Start Technician is responsible for providing 5-star customer service to new customers and performing the first pest control application by applying chemicals and manual solutions to eliminate pests.

Responsibilities:

1. Perform initial indoor and outdoor pest control applications for new customers, ensuring thoroughness and attention to detail.
2. Interact with customers to explain service features and benefits, providing exceptional customer service.
3. Follow scheduled routes, communicate with office staff and managers, and maintain accurate, organized records.
4. Maintain equipment, vehicle, and safety gear in good condition, utilizing technology to manage appointments and records.

Qualifications:

• At least 1 year of customer service experience preferred.
• Must be 21 years or older with a valid driver's license; driving a company vehicle is an essential function. Driving record must meet insurance standards.
• Earn and maintain state-required training and pest control licensing if applicable (training provided).

Pay and Benefits:

• Hourly pay range of $21-$25, with additional compensation opportunities.
• Paid sick and vacation leave, plus 10 company-paid holidays.
• Comprehensive medical, dental, and vision insurance, including HSA options.
• Short-term and long-term disability coverage, voluntary life insurance.
• 401(k) plan with a match of 100% of the first 3%, and 50% of the next 2%.
• Access to Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends/family.

Physical Demands and Working Conditions:

• Must be able to walk, stand, bend, kneel, crouch, and crawl to access tight spaces like basements and attics.
• Capable of lifting up to 50 pounds regularly, with occasional heavier lifts.
• Requires clear vision for close and distant tasks, with adjustable focus.
• Must stand for long periods, perform physical tasks, and manage repetitive motions.
• Exposure to pesticides, chemicals, pests, mold, allergens, and hazards; safety gear required.
• Moderate noise level in the work environment.

The above outlines the general scope of work. Reasonable accommodations may be provided for individuals with disabilities.

EEO Statement: EcoShield is an equal opportunity employer, committed to diversity and inclusion. Employment decisions are based on merit and business needs, without discrimination.

Americans with Disabilities Act (ADA): We are committed to providing reasonable accommodations to qualified individuals with disabilities during hiring and employment, in accordance with law.